AI live chat for your website

Answer every visitor while they're still here.

Yaplet answers questions on your site day and night, from your own content, and brings in your team when a person is needed.

  • Free forever
  • No card needed
G2Capterra5.0/5 on G2 and Capterra
Yaplet live chat in action: the inbox, the chat on a website and AI answers.
What's inside

Everything you need to reply faster.

Try the paid tools free for 14 days, with free AI credits. After that, add credit from $5 to keep Yaplet answering: no subscription, and credit you buy never expires.

Yaplet answers for you

Answers from your website and help articles around the clock, and hands the chat to a person when it isn't sure.

One inbox

Website chat, email, Messenger and Instagram in one place.

Live translation

Switch it on in a chat: you write in your language, the customer reads theirs.

Saved replies & AI drafts

Send the answers you give every day in one click. AI drafts come with Inbox AI, included on Growth.

Mobile app

Reply from iOS and Android. Alerts only when you're needed.

Your brand

Colors, avatar, greeting and language that match your site.

Spam and bots blockedGrowth plan

Every visitor gets a trust score, and bots are stopped before they reach your inbox.

Answer checks

Flags team replies that contradict your help articles. Included on Growth, $10 a month on other plans.

Every channel

Six channels in. One calm inbox.

Every message lands in the same place, so nothing slips through and nobody checks five apps.

  • Website chatConnected
  • EmailConnected
  • WhatsAppConnected
  • InstagramConnected
  • MessengerConnected
  • TelegramConnected
Know who's asking

See who you're talking to.

  • Name, current page and past chats right next to the conversation
  • The story carries over between chat, email and other channels
  • Private notes so your team always knows the backstory
Visitor profile shown during a live chat with name, location, plan, device, traffic source and recently viewed pages
Chats that sell

Answer one question, win one customer.

  • Catch shopping questions before the cart is abandoned
  • Send products, articles and forms right in the chat
  • Start the conversation yourself on pricing and checkout pages
Weekly revenue-from-chat chart up 47%, with a list of recent chats that turned into sales
iOS & Android

Your inbox, in your pocket.

  • A push alert only when a chat is waiting on you
  • Reply, assign, translate and leave notes on the go
  • Free on every plan

Get it on your phone

QR code for https://yaplet.com/app

Scan with your phone's camera

or
Download on the App StoreGet it on Google Play

Google Play and the Google Play logo are trademarks of Google LLC.

Live in 5 minutes

From sign-up to first chat in three steps.

  1. 1

    Create your free account

    Under a minute. No credit card.

  2. 2

    Add Yaplet to your site

    Paste one snippet, or install the WordPress plugin (WooCommerce included).

  3. 3

    Start answering

    Yaplet answers from your content. Your team steps in whenever it's needed.

  • Works on
  • Shopify
  • WordPress
  • WooCommerce
  • Webflow
  • Squarespace
  • any website or app
Read the setup guide
Questions

Live chat questions, answered.

Is there a free plan?

Yes, free forever with no credit card: the chat on your site, the shared inbox and the mobile app. You can also try the paid tools free for 14 days, with free AI credits. After that, the AI is pay as you go from your credit; when there's none, new chats go to your team until you add credit (from $5, no subscription, credit you buy never expires) or choose a plan.

How long does setup take?

About five minutes. Paste one snippet into your site, or install the WordPress plugin (WooCommerce included).

Do I need to know how to code?

No. If you can copy and paste, you can install Yaplet. On WordPress, including WooCommerce shops, a plugin does it for you.

Can Yaplet set up the chat for me?

Yes. Tell Yaplet in your dashboard what you want: it changes the chat's colors, texts, buttons and settings, and gives you the code for your site with the steps to add it. Each change waits for your Confirm.

Which channels can I connect?

Website chat, email, Facebook Messenger and Instagram, plus phone calls with the AI phone agent. Every message lands in the same inbox.

What happens when nobody is online?

Yaplet answers common questions 24/7 and takes the visitor's email when it can't help. Your team picks up the same conversation later.

When does Yaplet hand a chat to a person?

Yaplet handles simple, repeated questions on its own and hands the chat to your team the moment it isn't sure. You can also take over any chat yourself.

Can I stop spam and bots?

Yes. On the Growth plan, every visitor gets a trust score: known bots are kept out of the chat, and visitors who behave like spammers are blocked automatically. On every plan, you can block any visitor in one click.

Can I check my team gives the right answers?

Yes. Turn on answer checks for a teammate and Yaplet compares their replies with your help articles, flagging mistakes in a private note the customer never sees. Included on Growth, $10 a month on other plans.

Still have a question?

Your visitors are asking right now.

Start free. Yaplet can be answering on your site in about 5 minutes.

  • Free forever
  • No card needed