Your AI answers the phone.

Voice is $0.12 per conversation minute, billed pay-as-you-go from a prepaid balance you top up yourself (any amount, from $5). You can never overspend — the balance only goes down as calls come in, and what's left never expires. The free plan also includes 100 free AI answers a month for chat; on a paid plan the same credits stretch further. The phone number itself still has a small monthly rental that varies by country, plus a one-time setup fee.

Recording is opt-in per agent. Yaplet does not auto-play a consent disclaimer. If your jurisdiction requires one, add it to the agent's greeting yourself. Recordings are stored as MP3s in your inbox; the oldest ones rotate automatically once you hit your workspace cap. You stay responsible for jurisdictional consent rules.

17 languages with 30 different voices: English (US/UK), Spanish, French, German, Italian, Portuguese (BR/PT), Dutch, Polish, Hungarian, Romanian, Czech, Slovak, Greek, Turkish, Japanese, Korean, Mandarin and Hindi. You pick a voice and language per agent, and the agent locks onto that language for the whole call.

Not yet. Voice agents currently handle the full call themselves. If the agent can't help, it says so out loud and offers to end the call so the caller can follow up via chat or email. Live transfer to a human or another number is on the roadmap.

Voice AI sticks to your knowledge base by design. When it doesn't find an answer, it says so out loud and offers to end the call so the caller can follow up via chat or email instead of inventing facts. Every gap shows up in your inbox so you can fill it in the KB.

Yes. The agent doesn't sleep, get sick or take holidays. You can keep some numbers on 24/7 and limit others to business hours. That schedule is set per number, not globally.

Yes. Block the caller's visitor record from the inbox or the Security → Visitors page; future calls from that record's number are rejected at preflight, with no rings, no greeting and no per-minute charge. The block is org-wide. First-time callers can't be blocked in advance, since we only know them once a record exists.

Disclosure should be in your hands. Yaplet doesn't auto-disclose. Most jurisdictions require an AI disclosure at the start of an automated call, so include it in your agent's greeting. You can customise the wording but you should not hide that the caller is talking to an AI.

Nothing breaks. If you've topped up a prepaid balance, the voice agent keeps answering and each call is billed pay-as-you-go from it — no subscription, no forced upgrade. Because the balance is prepaid it can only go down, never negative, so you can't get a surprise bill. Only if it hits zero does the AI fall back to a human hand-off. Topped-up credits never expire, and on a paid plan they stretch further.