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4.9/5 on G2 and CapterraSarah from Lakeshore Co.
+1 415 555 0148
- Answered by
- Yaplet
- Duration
- 01:24
- Language
- English
Hi, do you ship to Canada and how long does it take?
Yes, we ship to all of Canada. Most orders arrive in 3–5 business days.
Recording
Answer found in
shipping-zones.mdWhat's inside
Built to answer the phone well.
Voice runs on the paid plans at $0.12 per call minute.
Live transcripts
Every word written down in your inbox while the call is still going.
Checks orders mid-call
It runs your own API tools during the call, like looking up an order by its number.
Knows your products
It suggests products from your catalog with live prices, never more than three at once.
30 voices, 12 languages
Pick a natural-sounding voice and language for each agent.
Call recording, if you want it
Turn it on per agent. Recordings land in your inbox as MP3s.
Bad callers blocked
Blocked callers are rejected before it rings, with no per-minute charge.
Numbers in 170+ countries
Buy a local, mobile or toll-free number right inside Yaplet.
In your inbox
Every call shows up next to your chats.
- The full transcript, caller and agent line by line
- Every call from the same number in one thread
- Play the recording right in the thread, or download it
Resolved by Yaplet
1m 24s · handled from start to finish
Hi, do you ship to Canada and how long does it take?
Yes, we ship to all of Canada. Most orders arrive in 3–5 business days.
Great. Can I track it once it's shipped?
Play recordingRecording stored
Always on
It picks up so your team doesn't have to.
- Handles common questions from start to finish
- Says so when it doesn't know, instead of making things up
- Nights, weekends and holidays covered
One source of truth
One knowledge base. Every channel.
- Phone and chat answer from the same articles
- Fix an article once and every channel learns it
- Callers hear what your website says
Live in 10 minutes
Answering real calls in three steps.
- 1
Buy a phone number
Local, mobile or toll-free in 170+ countries. If a country asks for documents, you upload them right in Yaplet.
- 2
Pick a voice and language
Choose from 30 voices in 12 languages and link your knowledge base.
- 3
Test, then go live
Call the number yourself, then point your real line at it.
Questions
AI phone questions, answered.
How much does it cost?
$0.12 per call minute on any paid plan. Minutes come out of your prepaid Yaplet credits first; anything beyond that is billed on your subscription invoice. The phone number has a small monthly rental that depends on the country, plus a one-time setup fee.
Which languages does it speak?
12 languages with 30 voices: English (US, UK, Australia, Ireland), Spanish (Spain, Latin America), Portuguese (Brazil, Portugal), French, German, Italian, Dutch, Polish, Hungarian, Romanian, Czech and Slovak. You pick one voice and language per agent.
What if it doesn't know the answer?
It sticks to your knowledge base. When it can't find an answer, it says so and offers to end the call so the caller can follow up by chat or email. The transcript lands in your inbox, so you can see what was missing and add it to your articles.
Can it transfer the call to a person?
Not yet. The agent handles the whole call itself. Live transfer to a person or another number is on the roadmap.
Are calls recorded?
Only if you turn recording on for that agent. Recordings are stored as MP3s in your inbox. Yaplet doesn't play a consent notice for you, so add one to your greeting if your country requires it.
Do callers know they're talking to an AI?
Yes. Every call opens with a fixed notice in the agent's language that an AI assistant is answering, before your own greeting. It can't be skipped, as the EU AI Act (Article 50) requires.
Is it really 24/7?
Yes. The agent answers every call to its number, day and night, weekends and holidays included.
Can I block spam callers?
Yes. Block the caller from the inbox or the visitors page, and their future calls are rejected before ringing, with no greeting and no per-minute charge. First-time callers can't be blocked in advance.
Still have a question?
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