"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
AI voice for inbound calls
Your AI answers the phone.
A natural-sounding AI agent answers every inbound call, knows your business, and pulls answers from your knowledge base. Speaks 17 languages with 30 voices. The full transcript hits your inbox the second the caller hangs up.
- Picks up 24/7, nights, weekends, lunch breaks
- Same brain as Vex chat, reads your knowledge base
- Full transcripts and recordings land in the inbox
- Live in under 10 minutes, no phone-system migration
Numbers in 170+ countries| Picks up instantly| 30 voices · 17 languages| From $0.12/min + number rental
Sarah from Lakeshore Co.
+1 415 555 0148
Answered by
Voice AI
Duration
01:24
Language
English
Live transcript
C
Hi, do you ship to Canada and how long does it take?
Yes, we ship to all of Canada. Most orders arrive in 3–5 business days through our DHL partner.
Recording
Knowledge base lookup
shipping-zones.md On call · liveInstantly Pickup
Inbox-native
Every call shows up next to your chats.
Voice calls land in the same inbox as your chats and emails. Full transcript, optional recording, and the caller's full history in one thread, with no second app to open.
Inbox · Voice thread
Sarah from Lakeshore Co. · Inbound call
Resolved by Voice AI
1m 24s · Handled end-to-end, no human needed
C
Hi, do you ship to Canada and how long does it take?
00:00
Yes, we ship to all of Canada. Most orders arrive in 3–5 business days through our DHL partner.
Source · shipping-zones.md
C
Great. Can I track it once it's shipped?
00:48
Recording stored · download anytime1m 24s · 2 lookups
Every word transcribed live
Caller and agent on separate lines, captured in real time and searchable alongside your chat history for years.
The caller's full story, in one thread
Past chats, emails and calls from the same contact sit together in the inbox, so your team picks up with context instead of from zero.
Recording right in the thread
Turn recording on per agent. Every call's MP3 sits in the inbox thread, ready to play inline or download for QA, training or compliance.
Features
Built to answer the phone and to sound human.
Real-time speech, your knowledge base as the brain, and the operational tools a support team uses every day.
KB-powered answers
Voice AI uses the same knowledge base as Vex chat. One source of truth across every channel.
30 voices, 17 languages
Pick a natural-sounding voice and language per number. Switch between them in two clicks.
Live transcription
Every word transcribed in real time, searchable from your inbox the moment the call ends.
Optional call recording
Turn recording on per agent. Calls land in your inbox as downloadable MP3s. Add the consent disclaimer to your greeting if your jurisdiction requires one.
Block bad callers automatically
Known spammers and abusers from your visitor blocklist are rejected before they ring. No Gemini session, no greeting, no per-minute charge.
Numbers in 170+ countries
Buy a local, mobile or toll-free number directly inside Yaplet. Telnyx-backed, with country-specific regulatory paperwork included.
Always on
It picks up so your team doesn't have to.
Voice AI is on duty every minute of every day. It handles the questions you've answered a thousand times, stays inside your knowledge base, and never lets a call drop to voicemail.
- Handles common questions end-to-end, no human in the loop
- Stays inside your knowledge base, admits when it doesn't know instead of inventing answers
- Never misses a call, nights, weekends, holidays, lunch breaks
One source of truth
One brain. Every channel.
Voice and chat share the same knowledge base. Update an article once and both the chatbot and the voice agent learn it. Your customers get the same answer on the phone as they get on chat.
- One source of truth, voice and chat both draw from your Vex knowledge base
- Edit once, fix everywhere, every channel learns from the same update
- No more 'the website says one thing and the call center says another'
Setup
Live in three steps.
From signed-up to answering real calls in under ten minutes, no phone-system migration required.
1
Buy a phone number
Pick a local, mobile or toll-free number in 170+ countries directly inside Yaplet. We handle the country-specific regulatory paperwork.
2
Pick a voice and language
Choose from 30 voices in 17 languages, link your knowledge base, and tweak the system prompt to match your tone.
3
Test, then go live
Call the number yourself, hear how it sounds, then point it at your real line. Every call hits your inbox from minute one.
Let your AI pick up the phone.
Open a free Yaplet account, buy a number, and have a working voice agent live before your next meeting starts.
Free Yaplet plan No credit card to try Live in under 10 minutes
FAQ
Questions about Voice AI
Everything operations, billing and compliance teams usually want to know before flipping the switch on inbound voice.
Need a deeper answer?
Real humans on chat — voice optional, your call.
$0.12 per minute of conversation on top of your Yaplet plan. Voice usage is metered in Yaplet credits — the unified billing unit we use for every usage-based feature, from Vex to voice — and added to your next invoice alongside the rest of your usage. The phone number itself has a small monthly rental that varies by country, plus a one-time setup fee. For most clinics, salons and agencies it costs less than a single missed booking per month.
Recording is opt-in per agent. Yaplet does not auto-play a consent disclaimer. If your jurisdiction requires one, add it to the agent's greeting yourself. Recordings are stored as MP3s in your inbox; the oldest ones rotate automatically once you hit your workspace cap. You stay responsible for jurisdictional consent rules.
17 languages with 30 different voices: English (US/UK), Spanish, French, German, Italian, Portuguese (BR/PT), Dutch, Polish, Hungarian, Romanian, Czech, Slovak, Greek, Turkish, Japanese, Korean, Mandarin and Hindi. You pick a voice and language per agent, and the agent locks onto that language for the whole call.
Not yet. Voice agents currently handle the full call themselves. If the agent can't help, it says so out loud and offers to end the call so the caller can follow up via chat or email. Live transfer to a human or another number is on the roadmap.
Voice AI sticks to your knowledge base by design. When it doesn't find an answer, it says so out loud and offers to end the call so the caller can follow up via chat or email instead of inventing facts. Every gap shows up in your inbox so you can fill it in the KB.
Yes. The agent doesn't sleep, get sick or take holidays. You can keep some numbers on 24/7 and limit others to business hours. That schedule is set per number, not globally.
Yes. Block the caller's visitor record from the inbox or the Security → Visitors page; future calls from that record's number are rejected at preflight, with no rings, no greeting and no per-minute charge. The block is org-wide. First-time callers can't be blocked in advance, since we only know them once a record exists.
Disclosure should be in your hands. Yaplet doesn't auto-disclose. Most jurisdictions require an AI disclosure at the start of an automated call, so include it in your agent's greeting. You can customise the wording but you should not hide that the caller is talking to an AI.
Reviews
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Loved by people and teams that care about making every customer interaction more insightful and efficient.
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Capterra4.9/ 5
Excellent