"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Tidio alternative
Tidio's ease of use, without the AI paywall.
Tidio nailed the easy-install widget for Shopify and WooCommerce stores. Then they slapped a $32.50/mo Lyro AI add-on on top, and a tight conversation cap on the free plan. Yaplet keeps the easy install and bundles the AI agent for free.
- Vex AI agent included on every paid plan — not a $32.50/mo add-on like Lyro
- One-click Shopify and WooCommerce plugins
- No conversation caps on the free plan
- Voice AI, newsletter and affiliates — all in the same bill
4.9 average rating
|
on G2 & Capterra| GDPR · EU-hosted Live · Vex AI resolving75% Resolved by AI
Side by side
Yaplet vs Tidio, honestly compared.
Tidio is great for stores that just need a chat button. Here's where the picture gets more interesting once you add AI.
YapletTTidio
AI agent (Vex / Lyro)
AI agent (Vex / Lyro)
Included on paid plans
Lyro: from $32.50/mo; free plan = 50 lifetime Lyro chats
Free plan message cap
Free plan message cap
Unlimited conversations
50 conversations / month
Shopify & WooCommerce plugin
Shopify & WooCommerce plugin
One-click install
One-click install
Voice AI / phone agent
Voice AI / phone agent
Included
Not available
Newsletter / email marketing
Newsletter / email marketing
Drag-and-drop + flows
No dedicated newsletter/campaign module
EU data residency
EU data residency
EU-hosted by default
US-hosted by default
Public roadmap, affiliates, shift management
Public roadmap, affiliates, shift management
All bundled
Not available
Chatbot template library
Chatbot template library
Visual editor, custom flows
35–40+ pre-built Flow templates
Prices and features compared on 2026-05-20. Verify Tidio pricing at tidio.com/pricing.
AI without the metered bill
Vex AI vs Lyro: same job, no per-conversation tax
Tidio's Lyro is a solid AI agent. The catch: it's a separate $32.50/mo plan, the free tier gets only 50 Lyro conversations lifetime (not monthly), and bigger volumes get expensive fast. Vex AI is included in every Yaplet paid plan with no conversation caps — and it works for chat AND voice.
- Resolves around 75% of common questions on its own, in your tone
- 100+ languages out of the box — same multilingual range as Lyro but bundled at no extra cost
- Same brain for live chat, email and voice — one knowledge source
Built for stores too
All the e-commerce hooks, without the upgrade wall
Yaplet has the same one-click Shopify and WooCommerce plugins Tidio is known for. Plus newsletter for cart abandonment, tours for onboarding, public roadmap for feedback — everything an e-commerce team needs, in one inbox.
- See visitor cart, order history and account next to the chat
- Trigger proactive messages on checkout, pricing or product pages
- Newsletter flows for abandoned cart, post-purchase and re-engagement
Try Yaplet on the same plan as your free Tidio
Free forever, no message cap, no card. Run both for a week and decide.
No credit card Free plan forever Cancel anytime
Common questions
Switching from Tidio, answered
Short, honest answers. Still unsure? Open a chat with us.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. We ship a one-click Shopify app and a WordPress/WooCommerce plugin. Install takes a minute and you can answer your first chat the same afternoon.
If you built chatbot flows in Tidio, you'll need to re-create them in Yaplet's visual editor. We can help — most stores rebuild their key flows in under an hour.
Both are RAG-style AI agents trained on your knowledge base. The main practical difference is pricing: Lyro starts at $32.50/mo and free users get only 50 Lyro conversations lifetime. Vex is included in Yaplet's paid plans with no per-conversation caps.
Tidio has a larger marketplace of pre-built chatbot templates for common e-commerce scenarios. If you need a very specific niche template Tidio already has, check our visual editor first to see if it covers the same ground.
Yes. Yaplet's widget is fully themable — colours, fonts, avatar, position, sounds, greeting. Match your current Tidio look in five minutes.
There aren't any. Yaplet's free plan has unlimited conversations on the live chat widget. AI replies count against a small free quota; if you outgrow it, the paid plan is one flat price with no per-conversation metering.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent