"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Tidio alternative
Tidio's ease of use, without the AI paywall.
Tidio nailed the easy-install widget for Shopify and WooCommerce stores. Then they put Lyro AI behind a paid add-on, and a tight conversation cap on the free plan. Yaplet keeps the easy install and bundles the AI agent for free.
- Vex AI agent included on every paid plan, not a paid add-on like Lyro
- One-click Shopify and WooCommerce plugins
- Deep knowledge base, not a thin help center
- Voice AI, newsletter and affiliates, all in one platform
4.9 average rating
|
on G2 & Capterra| GDPR · EU-hosted Live · Vex AI resolving75% Resolved by AI
Side by side
Yaplet vs Tidio, honestly compared.
Tidio is great for stores that just need a chat button. Here's where the picture gets more interesting once you add AI.
YapletTTidio
AI agent
AI agent
Included, one flat plan
Lyro: paid add-on, per conversation
Free plan chats
Free plan chats
Unlimited chat conversations
Capped per month
Store plugins
Store plugins
One-click install
One-click install
Knowledge base
Knowledge base
Full KB, AI-trained
No standalone help center
Voice AI
Voice AI
Built in, pay-as-you-go
Not available
Newsletter marketing
Newsletter marketing
Drag-and-drop, flows
No newsletter module
Pricing model
Pricing model
Free forever, one platform
Conversation tiers plus AI meter
Chatbot templates
Chatbot templates
Visual editor, custom flows
Large template library
Comparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Tidio's site for current plans.
AI without the metered bill
Vex AI vs Lyro: same job, no per-conversation tax
Tidio's Lyro is a solid AI agent. The catch: it sits behind a separate paid add-on, the free tier gets only a small lifetime batch of Lyro conversations (not monthly), and Lyro is metered per conversation, so bigger volumes get expensive fast. Vex AI is built into every Yaplet plan with a monthly batch of free answers, then simple pay-as-you-go from a prepaid balance, no per-seat fee, and it works for chat and voice.
- Resolves around 75% of common questions on its own, in your tone
- Wide multilingual coverage out of the box, far more than Lyro's roughly dozen languages, and built in at no extra cost
- Same brain for live chat, email and voice, one knowledge source
Built for stores too
All the e-commerce hooks, without the upgrade wall
Yaplet has the same one-click Shopify and WooCommerce plugins Tidio is known for. Plus a full knowledge base for self-serve answers, newsletter for cart abandonment, tours for onboarding and public roadmap for feedback, everything an e-commerce team needs, in one inbox.
- See visitor cart, order history and account next to the chat
- Trigger proactive messages on checkout, pricing or product pages
- Newsletter flows for abandoned cart, post-purchase and re-engagement
Try Yaplet on the same plan as your free Tidio
Free forever, no message cap, no card. Run both for a week and decide.
No credit card Free plan forever Cancel anytime
Common questions
Switching from Tidio, answered
Short, honest answers. Still unsure? Open a chat with us.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. We ship a one-click Shopify app and a WordPress/WooCommerce plugin. Install takes a minute and you can answer your first chat the same afternoon.
If you built chatbot flows in Tidio, you'll need to re-create them in Yaplet's visual editor. We can help, and most stores rebuild their key flows in under an hour.
Both are RAG-style AI agents trained on your knowledge base. The main practical difference is the pricing model: Lyro sits behind a paid add-on, is metered per conversation, and free users get only a small lifetime batch of Lyro conversations. Vex is built into every Yaplet plan with a monthly batch of free answers, then simple pay-as-you-go and no per-seat fee.
Yes. Yaplet's widget is fully themable: colours, fonts, avatar, position, sounds, greeting. Match your current Tidio look in five minutes.
There aren't any. Yaplet's free plan has unlimited conversations on the live chat widget. AI replies count against a small free quota; if you outgrow it, the paid plan is one flat price with no per-conversation metering.
Tidio has a larger marketplace of pre-built chatbot templates for common e-commerce scenarios. If you need a very specific niche template Tidio already has, check our visual editor first to see if it covers the same ground.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent