Tidio's ease of use, without the AI paywall.

Yes. On WordPress and WooCommerce, our plugin installs the chat for you. On Shopify, you paste one snippet into your theme, and you can answer your first chat the same afternoon.

If you built chatbot flows in Tidio, you'll need to re-create them in Yaplet's visual editor. We can help, and most stores rebuild their key flows in under an hour.

Both are RAG-style AI agents trained on your knowledge base. The main practical difference is the pricing model: Lyro sits behind a paid add-on, is metered per conversation, and free users get only a small lifetime batch of Lyro conversations. Yaplet is built into every plan: you start with free AI credits for your free 14 days, then pay as you go from prepaid credit you top up from $5, with no subscription, no per-seat fee, and bought credit that never expires.

Yes. Yaplet's widget is fully themable: colors, fonts, avatar, position, sounds, greeting. Match your current Tidio look in five minutes.

There aren't any. Yaplet's free plan has unlimited conversations on the live chat widget. Only the AI has a limit: you start with free AI credits for your free 14 days. When they're used up or the 14 days end, the AI stops answering and new chats go to your team until you add credit (from $5, pay-as-you-go, no subscription, and credit you buy never expires) or choose a plan. On a paid plan, every AI answer is billed from the first one, at a lower rate: credits you bought are used first, and the rest is billed with your plan.

Tidio has a larger marketplace of pre-built chatbot templates for common e-commerce scenarios. If you need a very specific niche template Tidio already has, check our visual editor first to see if it covers the same ground.