Everything Gleap covers, plus voice, email and more.
Gleap nails in-app bug reports, live chat, an AI bot, and a public roadmap. Yaplet matches that core feature for feature, then adds an inbound voice AI agent, newsletter, marketing automation, and a wider omnichannel inbox in one flat plan.
- Bug widget, live chat, AI bot, and roadmap, all matched.
- Voice AI answers inbound calls in 17 languages.
- Newsletter and marketing automation in your flat plan, not gated to Gleap's higher tiers.
- WhatsApp, Instagram, Messenger, and Telegram in one inbox.
on G2 & Capterra| GDPR · EU-hosted
Side by side
Yaplet vs Gleap, line by line.
Gleap is a strong, focused in-app feedback and support tool. We match its core, so the difference is the channels Yaplet adds around it.
YapletComparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Gleap's site for current plans.
Bundled by default
The Gleap core, plus channels it lacks
Gleap gives you a bug widget, live chat, the Kai AI bot, a public roadmap, a knowledge base, surveys, and session replays. Yaplet matches every one of those. Then it adds an inbound voice AI agent and affiliate management Gleap doesn't have, and folds the channels and outreach Gleap reserves for its higher tiers into one flat plan.
- Bug reports, live chat, Yaplet AI, roadmap, knowledge base, forms, and replays, all matched.
- Voice AI answers inbound calls in 17 languages. Gleap has no phone agent.
- Newsletter, marketing automation, tours, and affiliates ship in the plan. Affiliate management is missing from Gleap entirely, and it keeps the rest for its higher tiers.
One plan, more channels
Reach customers everywhere they are
Gleap gates WhatsApp, Instagram, Messenger, and Telegram behind its higher plans, and has no phone agent at all. Yaplet puts every one of those channels in one shared inbox and adds a voice AI that picks up the phone. Same flat plan, more places to win the conversation.
- Free forever covers small teams, with no trial that ends in a sales call.
- WhatsApp, Instagram, Messenger, and Telegram land in one shared inbox.
- EU-hosted, GDPR by default, like Gleap. Your data stays in the EU.
Move from Gleap in an afternoon
Install the widget, import your knowledge base, and run both side by side until you're sure. Your bug reports, chats, and roadmap carry over into one place.
Common questions
Switching from Gleap, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet matches Gleap's core: an in-app bug and feedback widget, live chat, an AI bot, a public feature-request board and roadmap, a knowledge base, forms and surveys, and session replays. Then it adds voice AI, newsletter, marketing automation, product tours, affiliates, and an omnichannel inbox.
Both are AI bots trained on your knowledge base and product content, and both deflect repetitive questions before a human steps in. Yaplet answers in 100+ languages and shares the same data as your inbox, voice agent, and roadmap, so one source of truth powers every channel.
Yes. Export your help articles and import them into the knowledge base, where Yaplet starts using them right away. Your feature requests move into Yaplet's public board and roadmap so users keep voting and following progress.
An inbound voice AI agent that answers calls in 12 languages, and affiliate management, neither of which Gleap offers. Plus newsletter, marketing automation, product tours, and one inbox for website chat, email, Instagram and Messenger. The Growth plan includes all of it, where Gleap reserves its channels and outreach tools for its higher tiers.
Yes. Both Yaplet and Gleap are EU-based and EU-hosted with GDPR compliance, so data residency is not the reason to switch. The reason is breadth: Yaplet covers the same feedback core and adds voice, email, and more channels in one plan.
Gleap is a sharp, focused in-app feedback and support tool with a very polished bug and feedback widget, and a team dedicated to that core. If you only need in-app bug reporting, chat, an AI bot, and a roadmap, Gleap competes closely and does that job well. Yaplet fits teams that also want an inbound voice AI agent, affiliate management, and Gleap's channels and outreach all in one flat plan instead of spread across higher tiers.
Proof
Don't take our word for it
A 5.0 rating on Capterra, and a marketplace where the AI now answers more than half of all support chats without the team.
G2 & Capterraigitems: in more than half of this year's chats, the team didn't have to reply
"The repetitive questions are gone. The team now handles the less common cases, the ones we haven't automated yet."
Daniel
Head of Marketing, igitems