"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Public roadmap & feature requests
Ship the features your customers are asking for.
Feature requests pile up in chat, email and Slack, then get forgotten. Yaplet collects them in one public board where customers vote, comment, and get an email the moment you ship.
- Customers submit requests without leaving your widget
- Public board with the columns and statuses you choose
- Votes show you what to build next
- One reply emails every voter. Close the loop in seconds
4.9 average rating
|
on G2 & Capterra| GDPR · EU-hosted In your widget · no extra site+128 Votes this week
A public board, built in
Every request, every vote, on one public board.
Customers see what's planned, what's in progress, and what just shipped. Reply to a ticket and every voter gets the update, straight from your inbox.
yourcompany.yaplet.com/roadmap
What our customers are voting for
Public roadmap
8 ideas470 upvotes
Planned
In progress
Shipped
Everything you need to listen
Lives in the widget your customers already use.
Feature requests aren't a separate tool. They sit inside the same widget where your customers chat, and the same inbox where your team works.
Submit from the widget
Customers open the roadmap tab in your chat widget and file a request in under 30 seconds. No separate site, no signup, no extra password.
One-click upvotes
Visitors upvote the requests that matter to them. Sort by most votes or most recent and watch the priorities sort themselves.
Custom columns and statuses
Name the columns yourself: Planned, In progress, Shipped, Won't do, whatever fits your process. Drag tickets between them in seconds.
Public roadmap page
Choose which columns are public. Customers see what's coming, what's in progress, and what just shipped.
Custom request forms
Ask the right follow-up questions when someone files a request: title, screenshots, use-case, browser. Your call.
Multiple boards
Run separate boards for product, support, mobile or anything else. Each with its own columns, forms and permissions.
Stop guessing
Build what your customers want
Every product team has a backlog of half-remembered ideas. Yaplet replaces it with a board where votes decide what's next, not the loudest voice in the meeting.
- See which features rack up the most votes. The priority sorts itself
- Read each request alongside the chat conversation that sparked it
- Spot duplicates and merge them so the votes carry over
Close the loop
Close the loop on every request
Nothing kills customer trust faster than asking for a feature and never hearing back. One reply from your inbox emails every voter at once. No spreadsheet, no manual follow-up.
- Voters get an email the moment you reply to the request
- Reply to the requester from the linked chat conversation
- Track who asked for what, and bring it up next time they chat
Live in 5 minutes
Three steps to a real public roadmap
Turn it on inside your existing Yaplet widget. No separate site, no second login for customers, no engineering time.
1
Turn on the roadmap tab
Flip a single switch in your widget settings. The roadmap tab shows up in the bottom nav with the title you choose.
2
Invite customers to vote
They tap the tab, browse what's planned and shipped, and vote with one click. Email is the only thing they share.
3
Ship and announce
Move the ticket and post a quick reply. Every voter gets the update by email. Customers feel heard, you ship with confidence.
Stop losing great feature ideas
Install in 5 minutes. Keep the free plan forever. Public roadmap and feature requests included from day one. No credit card, no setup call.
No credit card Free plan forever Cancel anytime
Common questions
Roadmap, demystified
Short, honest answers about Yaplet feature requests and public roadmaps. Still stuck? Open a chat, we'll reply ourselves.
Talk to a real person
We use Yaplet too. Try it on us.
Inside your existing Yaplet chat widget, as its own tab. Customers don't have to visit a different site or sign up. They tap the tab, browse and vote in seconds.
One click on the upvote arrow. The first time they vote, Yaplet asks for an email so we can notify them when you reply to the request. That's all the friction there is.
Yes. You choose the column names, colours and order: Planned, In progress, Shipped, Won't do, anything you like. You can also choose which columns are visible to customers and which stay internal.
Yes. When a customer asks for something in chat, you can turn that conversation into a roadmap ticket without retyping. The original chat stays linked, so you always have the context.
Yes. Reply to a request once from your inbox, for example to announce it's shipped, and every voter gets that update by email automatically. No spreadsheet, no BCC list.
Yes. Run separate boards for product, support, mobile, whatever you need. Each board has its own columns, custom request forms and permissions.
Yes. Public roadmap and feature requests come with every Yaplet plan, including the forever-free one. Paid plans add multiple boards, advanced permissions and custom request forms.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent