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Public roadmap & feature requests

Ship the features your customers ask for.

Customers suggest and vote on features right in your chat widget, so you know what to build next.

  • Free forever
  • No card needed
G2Capterra5.0/5 on G2 and Capterra
Feature requests and the public roadmap in the Yaplet dashboard
What's inside

Lives in the widget customers already use.

No extra login for your customers. Included in the Starter and Growth plans, or as an add-on on the free plan.

Requests from the widget

Customers open the roadmap tab in your chat widget and send a request through your own form.

One-click upvotes

Customers sort by most votes or most recent, so the top requests stand out.

Your own columns

Planned, In progress, Shipped, Won't do, or whatever fits. Drag tickets between them.

Public roadmap page

Pick which columns customers see and which stay internal.

Custom request formsPaid plans

Ask the right follow-up questions: use case, screenshots, browser.

Multiple boardsPaid plans

Separate boards for product, support or mobile, each with its own columns and forms.

Linked to the customer

Each request shows who sent it, with a link to their chat, so you have the context.

Reply to the requester

Email the person who sent a request straight from the ticket.

One public board

Every request and vote in one place.

Customers see what's planned, what's in progress and what just shipped.

Planned

42Slack notifications for new tickets
28Bulk export of conversations
Stop guessing

Build what customers actually want.

  • See which requests collect the most votes
  • Open the requester's chat from any request
  • Export a board to CSV, vote counts included
Public roadmap board with planned and released feature cards, each showing its vote count
Close the loop

Voters see every request move.

  • Move a request to Shipped and every voter sees it in the widget
  • Email the person who asked, straight from the ticket
  • Keep comments on each ticket for your team
Roadmap inside the chat widget where visitors vote on planned features and request new ones
Live in 5 minutes

A public roadmap in three steps.

  1. 1

    Turn on the roadmap tab

    Pick a board in your widget settings and switch the tab on.

  2. 2

    Let customers vote

    They browse and vote in one click. Email is all they share.

  3. 3

    Ship and announce

    Move the ticket to Shipped. Voters see it, and you can email the requester.

Read the setup guide
Questions

Roadmap questions, answered.

Where does the roadmap live?

Inside your Yaplet chat widget, as its own tab, and on a public roadmap page at your Yaplet address. Customers don't sign up. They open the roadmap, browse and vote.

How do customers vote?

One click on the upvote arrow. The first time, they enter their email, so each person's vote counts once.

Can I change the columns?

Yes. You choose the column names, colors and order, and which columns customers see and which stay internal.

Can I see who asked for a feature?

Yes. A request sent from the widget is tied to the customer who sent it, and you can open their chats from the ticket for context.

Do voters hear when a feature ships?

They see it. Move a request to Shipped and everyone who opens your roadmap sees the new status. You can also email the person who sent the request straight from the ticket. Yaplet doesn't email every voter.

Can I run more than one board?

Yes. Run separate boards for product, support, mobile or anything else, each with its own columns, request forms and permissions.

Which plans include the public roadmap?

The Starter and Growth plans include the public roadmap and feature requests, with multiple boards, board permissions and custom request forms. On the free plan you can add them as the Feedback boards & bug tracker add-on.

Can Yaplet help sort the requests?

Yes. Ask Yaplet in your dashboard to file a request, move it to another column, change its priority, add a note or email the person who asked. It waits for your Confirm each time.

Still have a question?

Keep exploring

Related features

All of them live in one Yaplet account. Compare plans and pricing

Stop losing great feature ideas.

Start free, no credit card. Add the public roadmap with Starter, Growth or the add-on.

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