Answers from your content
It reads your help articles, FAQs, website pages and files, and answers from what you wrote.
Yaplet, your AI agent
4.9/5 on G2 and Capterra
An AI agent that answers your customers from your own help content.
It replies in your customer's language at any hour and brings in your team when a person is needed.
- Free plan forever
- No credit card
- Live in 5 minutes
4.9/5 on G2 and CapterraWhat's inside
What you get on day one.
You start with free AI credits for your free 14 days; after that, add credit from $5 to keep Yaplet answering.
Links its sources
It links the help article or page an answer came from, so customers can read on.
100+ languages
It replies in the language your customer writes in, even when your help content is in another one.
Sounds like you
Describe its tone and rules in plain words.
Hands off to people
When a customer wants a person, it passes the chat to your team with the whole conversation and a push alert on their phones.
Chat, email and social
Website chat, email, Instagram and Facebook Messenger, in one inbox. You choose where it answers.
Spots knowledge gaps
It collects the questions it couldn't answer, so you know which article to write next.
Stored in the EU
Yaplet keeps your conversations and files on servers in Germany and Finland and doesn't train AI models on them.
Learns from what you have
Answers from your docs, and only your docs.
Connect the help content you already have, and it answers from that. You don't need prompt-writing skills or an AI engineer.
Connected sources
- Knowledge base articlesSynced
- FAQ entriesSynced
- Website pages and sitemapsSynced
- Uploaded documentsSynced
- Pasted textSynced
Quick setup
From sign-up to its first answer in one afternoon.
- Connect the content you already have, with no prompts to write
- Describe its tone and rules in plain words
- Try it in the widget preview before your customers see it
Hours back for your team
Get your evenings back.
- It answers the questions your help content already covers
- Customers get answers at 3am, on weekends and on holidays
- Your team keeps the chats only a person can close
More than chat
On the phone and in your dashboard.
- The AI phone agent answers calls from the same knowledge
- In the inbox, AI drafts replies for your team to check and send
- Update an article once and every channel answers with the new version
How it works
Switch it on in three steps.
- 1
Connect your content
Add your knowledge base, a website address, a document or an FAQ.
- 2
Set the tone
Describe its tone in plain words and choose when it hands a chat to a person.
- 3
Turn it on
It starts answering on the channels you switch on.
Questions
Yaplet, explained.
What does Yaplet do?
It reads the conversation, searches the content you've connected and answers the customer, with a link to the article or page when there is one. When the customer wants a person, it hands the chat to your team with the full conversation.
Where do its answers come from?
Only from sources you connect: your Yaplet knowledge base, FAQ entries, website pages you point it at, and documents or text you upload. It doesn't pull answers from the open internet.
What if it doesn't know the answer?
It doesn't guess. It tells the customer it has no information on that, or, if you prefer, connects them to someone on your team who's online. Unanswered questions are counted in your reports, and Yaplet in your dashboard can show you why it answered a message the way it did.
Can I fix a wrong answer?
Yes. Ask Yaplet in your dashboard why it answered a message the way it did. It shows what it based the answer on and offers to add the missing fact to what it knows, once you confirm.
Will it answer in my customer's language?
Yes. It replies in the language of the customer's last message, in over 100 languages, even when your help content is written in another one.
Can I control when it answers?
Yes. Choose the channels it answers on (website chat, email, Messenger and Instagram; phone calls have their own phone agent), decide how visitors can ask for a person, and switch it off whenever you like.
Can Yaplet do more than answer customers?
Yes. In your dashboard, the same Yaplet sets up your chat, writes help articles, drafts newsletters, builds chat flows and replies to tickets when you ask. It shows you each change and waits for your Confirm.
Does the AI cost extra?
It comes with every Yaplet account. You start with free AI credits for your free 14 days, then answers are paid from prepaid credit. On a paid plan every answer costs less, from the first one. There's no per-resolution fee.
What happens when my free AI credits run out?
They last for your free 14 days. Once they're used up or the 14 days end, Yaplet stops answering and new chats go to your team (or to the leave-a-message form when nobody is online). Add credit from $5 and it answers again right away, pay-as-you-go: no subscription, and credit you buy never expires. A paid plan makes the same credit go further.
Does it follow the EU AI Act?
Yes. The transparency rules for chatbots (Article 50) are built in. Visitors see a plain AI notice, each AI message shows the words "AI assistant" next to its name, and the header switches to the person when someone from your team takes over. You don't have to set anything up.
Still have a question?
Let Yaplet take the night shift.
Start with free AI credits. Connect your content in minutes.
- Free plan forever
- No credit card
- Live in 5 minutes