"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Pricing
Seventeen tools. One platform.
Replace the four or five tools you juggle today with one. Free forever, switch or cancel in a click, and your AI answers keep going at pay-as-you-go rates.
Basic
Best for: Solo founders trying things out
Try Yaplet hands-on with the essentials. Upgrade only if you need more.
Free
foreverFree forever — upgrade when you outgrow it.
100 free AI answers a month that never just stop — go over and you simply pay as you go.
What's included
- Team members: 1
- Brands: 1
- Copilot: 10 messages / hour
- Inbox
- Message templates
Starter
Best for: Small teams getting their first AI in place
Live chat, your first AI assistant, and the inbox that ties them together.
$23
$29/ month
Save $72 / year
Your AI handles the easy 50% so your team only sees what really matters.
Everything in Basic, plus:
- Team members: 2
- Copilot: Unlimited
- Facebook Messenger
- Voice AI
- Tickets & feedback boards
Most popular
Growth
Best for: Scaling teams that need automation
Vex AI, workflows, advanced analytics — everything to scale support without scaling headcount.
$119
$149/ month
Save $360 / year
Workflows + reporting + a Vex AI that learns your brand voice. Most teams pick this.
Everything in Starter, plus:
- Team members: 10
- Brands: 5
- Discord notifications
- Inbox AI
- Agent monitoring
- Newsletter subscribers: 100,000
Enterprise
Set up with youCustom pricingEnterprise — we set it up with you.
Assisted onboarding, a named contact and limits beyond self-serve. Custom pricing, no surprises.
Assisted onboarding
A live setup session with the Yaplet team: knowledge base and sources, AI agents, channels, widget, team and permissions, migration from your old tool.
A named contact + priority support
A direct line to a real person on chat or email — fastest response, ongoing help, not a ticket queue.
Scale beyond self-serve
20+ seats, 10+ brands, 250,000+ subscribers, custom data retention.
Lower usage rates
A custom AI-credit rate for your volume; email and voice rates on request.
Everything in Growth + every add-on
Every module and volume tier included — nothing à la carte.
Custom terms
Annual invoicing or contract, data-processing agreement, security review on request.
How it works
- 1
Tell us about your team
Team size, channels, what you use today.
- 2
We set it up together
A live session where we import, configure and migrate with you.
- 3
Go live with a direct line
Your named contact stays with you after launch.
Prefer email? contact@yaplet.com
Reply within 1 business day
GDPR-ready
EU-hosted and compliant
No card needed
Try free, decide later
Pay as you go
Top up, credits never expire
Real-human support
We help you migrate
1 · Start from
Already included with Free — no need to add these
1 team seat 1 brand 1,000 newsletter subscribers
Every Yaplet workspace starts with
Live chat Shared inbox Newsletter AI answers
2 · Add the tools you need
Customer Support
Custom chatbots
$12.50/mo
Documentation
$15.83/mo
Voice AI
$15.83/mo
Inbox AI
$15.83/mo
Facebook & Instagram Messenger
$8.33/mo
Remove branding
$10/mo
Agent monitoring
$8.33/mo
Insights & Feedback
Session replays
$10/mo
User journeys
$8.33/mo
Feedback boards & bug tracker
$12.50/mo
Reports
$8.33/mo
Growth & Operations
Newsletter workflows
$10/mo
AI Social Posting
$12.50/mo
Product tours
$12.50/mo
Marketing automation
$15.83/mo
Shift management
$8.33/mo
Affiliates
$15.83/mo
3 · Adjust your volume
Team seats
1 in your plan
How many people can work in this workspace, including you — pick the size that fits your team.
Brands
1 in your plan
A brand is one website or product you support, with its own chat widget, Vex AI agent, knowledge bases and documentation. Pick how many brands you can run side by side.
Newsletter subscribers
1,000 subscribers in your plan
How many people can be on your newsletter list — sending itself is part of every plan.
AI chat answers
Vex answering your visitors in the widget
~$0.002 per answer$1.00 /month
Emails sent
Newsletters, campaigns and automated flows
$0.50 per 1,000 emails$2.50 /month
Voice agent minutes
AI phone agent talk time, billed per minute
$0.12 per minute$7.20 /month
AI social posts
Caption plus AI image, ready to publish
~$0.05 per post$0.75 /month
Compare plans
Every feature, side by side.
Compare what each plan includes, down to the exact AI quota and seat counts. Hover any feature for a plain explanation.
Features
Click a plan card above to highlight it here. Hover the info icons to see what each feature does.
Pricing FAQ
Pricing questions, answered.
The fine print, made clear. If anything's still fuzzy, ping us in chat. Real humans reply in minutes during business hours.
Still have questions?
We're real humans, no bots here.
Yes, from your billing dashboard, in one click. Upgrades unlock instantly and you're only charged for the days you use. Downgrades apply at the end of your current billing cycle. No fees, no phone calls, no rep to convince.
Every feature of your chosen paid plan, unlocked for 14 days. No credit card to start. If you don't upgrade, your account drops to the free Basic plan. Your conversations, contacts, and AI training stay where they are.
Nothing breaks. The free Basic plan includes 100 AI answers each month. Beyond that you simply pay as you go from your credit balance and you're only charged for what you use, so you never get a surprise bill.
Yes. The free Basic plan includes 100 AI answers every month. When those run out the AI doesn't stop or force an upgrade: top up a prepaid balance (any amount, no subscription) and it keeps answering, charging only for what you use.
Yes. One click in your dashboard. No phone calls, no "win-back" emails. You keep access until the end of your current billing cycle.
All major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and SEPA in the EU. Annual Enterprise customers can pay by invoice and bank transfer.
Yes. The Basic plan is free, forever. No credit card, no expiry. It includes one brand — your chat widget, a Vex AI agent and a help center — plus 100 AI answers every month. Need more? Top up credits and pay as you go — no subscription, and credits never expire.
Ready when you are
Start free. Be live in 5 minutes.
Drop one snippet on your site and you're answering customers today. No card, no call, no setup fee.
- Forever-free plan
- 14-day trial on all paid plans
- Cancel in one click
Live in 5 minutes
One snippet or one-click install
GDPR-ready, EU-hosted
Your data stays in Europe
Real-human support
We help you migrate, free
AI that never goes dark
100 free answers monthly, then pay-as-you-go
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent