Pricing

Sixteen tools. One bill.

Replace the four or five tools you juggle today with one. Free forever, switch or cancel in a click, and your AI answers keep going at pay-as-you-go rates.

Basic

Best for: Solo founders trying things out

Try Yaplet hands-on with the essentials. Upgrade only if you need more.

Free

forever

Free forever — upgrade when you outgrow it.

100 free AI answers a month that never just stop — go over and you simply pay as you go.

What's included

  • 1 Team member · Team members
  • 1 Widget · Widgets
  • Inbox
  • 1 VEX Bot · VEX Bots
  • 100 free / month · AI Answers
  • Multiple content sources

Starter

Best for: Small teams getting their first AI in place

Live chat, your first AI assistant, and the inbox that ties them together.

$23

$29/ month

Save $72 / year

Your AI handles the easy 50% so your team only sees what really matters.

Everything in Basic, plus:

  • 2 Team members · Team members
  • 1 Widget · Widgets
  • 1 Knowledge base · Knowledge Bases
  • Basic · Copilot
  • Inbox
  • Message Templates
Most popular

Growth

Best for: Scaling teams that need automation

Vex AI, workflows, advanced analytics — everything to scale support without scaling headcount.

$79

$99/ month

Save $240 / year

Workflows + reporting + a Vex AI that learns your brand voice. Most teams pick this.

Everything in Starter, plus:

  • 10 Team members · Team members
  • 5 Widgets · Widgets
  • 5 Knowledge bases · Knowledge Bases
  • Full access · Copilot
  • Inbox
  • Message Templates

Enterprise

For high-volume

Custom limits, SLAs, SSO, audit logs and a dedicated CSM. Built for scale.

  • Unlimited everything
  • SAML SSO + audit logs + DPA
  • Dedicated CSM + 99.9% SLA

Reply within 1 business day

GDPR-ready

EU-hosted and compliant

No card needed

Try free, decide later

Pay as you go

Top up, credits never expire

Real-human support

We help you migrate

Compare plans

Every feature, side by side.

Compare what each plan includes, down to the exact AI quota and seat counts. Hover any feature for a plain explanation.

Click a plan card above to highlight it here. Hover the info icons to see what each feature does.

Pricing FAQ

Pricing questions, answered.

The fine print, made clear. If anything's still fuzzy, ping us in chat. Real humans reply in minutes during business hours.

Still have questions?

We're real humans, no bots here.

Yes, from your billing dashboard, in one click. Upgrades unlock instantly and you're only charged for the days you use. Downgrades apply at the end of your current billing cycle. No fees, no phone calls, no rep to convince.

Every feature of your chosen paid plan, unlocked for 14 days. No credit card to start. If you don't upgrade, your account drops to the free Basic plan. Your conversations, contacts, and AI training stay where they are.

Nothing breaks. The free Basic plan includes 100 AI answers each month. Beyond that you simply pay as you go from your credit balance and you're only charged for what you use, so you never get a surprise bill.

Yes. The free Basic plan includes 100 AI answers every month. When those run out the AI doesn't stop or force an upgrade: top up a prepaid balance (any amount, no subscription) and it keeps answering, charging only for what you use.

Yes. One click in your dashboard. No phone calls, no "win-back" emails. You keep access until the end of your current billing cycle.

All major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and SEPA in the EU. Annual Enterprise customers can pay by invoice and bank transfer.

Yes. The Basic plan is free, forever. No credit card, no expiry. It includes a widget, a VEX AI bot, and 100 AI answers every month. Need more? Top up credits and pay as you go — no subscription, and credits never expire.

Ready when you are

Start free. Be live in 5 minutes.

Drop one snippet on your site and you're answering customers today. No card, no call, no setup fee.

  • Forever-free plan
  • 14-day trial on all paid plans
  • Cancel in one click

Reviews

People love us

Loved by people and teams that care about making every customer interaction more insightful and efficient.

G2G2
4.9/ 5
Excellent
CapterraCapterra
4.9/ 5
Excellent
"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK

Maya K.

Head of Support, SaaS company

"The setup was honestly the easiest I've done in 10 years. We were live on Monday morning and answering tickets by lunch."
JD

James D.

Founder, small business

"Vex AI handles around 80% of our questions on its own. My team finally gets to focus on the conversations that actually need a human."
SP

Sara P.

Customer Success Lead