"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Help center / knowledge base
Write it once. Answer it forever.
Yaplet's knowledge base gives you a hosted help center on your domain, in-widget article search, and AI replies that cite your own articles. Customers find answers themselves — your inbox stays calm.
- Hosted help center on your own subdomain
- Search articles right inside the chat widget
- Vex AI cites your articles in chat replies
- Multilingual — write the article, translate per language
5.0 average rating
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on G2 & Capterra| SEO-ready Articles published · live KB53% Self-served
Looks great everywhere
One article, three places it shows up.
Write an article once and Yaplet surfaces it in every place a customer might be looking — without you copy-pasting between tools.
Public help center
Hosted on your subdomain
help.acme.com
Acme Help Center
Search articles…
Getting started
12 articles
Billing & plans
8 articles
A clean, branded help site customers can open in any browser. Categories, subcategories and search are built in.
Inside the chat widget
Help tab on your site
How can we help?
Search the help center…
How to track my order
Refunds & returns
Visitors browse and search the same articles from the help tab in your Yaplet widget, without ever leaving your page.
Inside an AI reply
Vex cites your articles
How do I cancel my plan?
You can cancel anytime from Settings → Billing.
Cancelling your plan
Vex reads your knowledge base and answers customers in chat — and links the article it pulled the answer from.
Real features, no fluff
Everything you need to run a real help center.
Yaplet's knowledge base is a full publishing tool, not just a list of FAQs. Write, organise, translate and publish — all from one screen.
Rich-text editor
A WYSIWYG editor for headings, lists, links, images and more. No markdown gymnastics — write the article like a doc.
Categories & subcategories
Group related articles into nested categories so customers find the right corner of your help center fast.
Multilingual articles
Pick a main language and any number of additional ones. Translate each article per language — visitors see the right one.
Public help center
Yaplet hosts a public, browseable help center for your knowledge base. Share a link, link from your site, or both.
Search built in
A fast search box on the public site and inside the chat widget. Customers type a question, articles surface instantly.
Images in articles
Upload screenshots and cover images to make instructions easier to follow. No external image host needed.
Self-serve, all day
Customers find their own answers
Most support questions repeat. A good knowledge base lets your customers solve them themselves — at 2 a.m., on a Sunday, in any language you publish in. Your inbox quiets down without anyone feeling ignored.
- Cut repeat questions out of your inbox
- Always-on help, even when your team is asleep
- One article serves thousands of customers
Powers Vex AI
Your articles, answering chats for you
Vex, Yaplet's AI agent, reads your knowledge base and replies to chats using only what you've actually written. No made-up answers — and every reply links back to the source article so customers can dig deeper.
- Vex answers from your articles, not the open web
- Replies cite the article so customers can read more
- Keep the article fresh and Vex updates instantly
No engineers needed
Three steps from blank to published
No project plan, no IT ticket. Spin up a knowledge base, hook it to your widget, and let AI draft the first articles for you.
1
Create your knowledge base
Name it, pick a primary language, and add any extra languages you'll publish in. Run separate knowledge bases per product or audience if you need to.
2
Connect it to a widget
Pick a Yaplet widget to host the public help center and surface articles inside the chat. Same content, two surfaces — no extra config.
3
Write articles, with AI on tap
Open the editor and write — or let Vex generate, continue and refine drafts for you. Flip the publish toggle and the article goes live and feeds the chatbot.
Stop answering the same question twice
Start free, write your first article in minutes, and let your knowledge base do the talking. Your free plan stays free forever.
No credit card Free plan forever Cancel anytime
Common questions
Knowledge base, demystified
Short, honest answers. Still stuck? Open a chat — we'll reply ourselves.
Talk to a real person
We use Yaplet too — try it on us.
Yaplet hosts a public help center for you — a browseable site with your branding, categories and search. The same articles also appear inside the chat widget on your site, so customers find them either way.
No. Yaplet has a rich-text editor — type, format and add images the same way you would in any modern doc tool. No code, no markdown.
Yes. Pick a main language and add any number of additional ones. You translate each article per language, and visitors automatically see the version that matches them.
Yaplet's Vex AI reads your published articles and uses them as its source of truth when replying in chat. It cites the article it pulled the answer from, so customers can click through and read more.
Yes — there's a search box on the public help center and another inside the chat widget. Both run on the same article index, so they always stay in sync.
You group articles into categories, and you can nest subcategories inside them. Each category and article gets a clean slug-based URL that's easy to share and search-engine friendly.
Yes. The knowledge base is included from day one — write articles, publish a public help center, and switch on the in-widget help tab. Paid plans add advanced AI features and team capacity.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G25.0/ 5
Excellent
Capterra5.0/ 5
Excellent