Knowledge Base
Create and organize helpful articles to provide your customers with instant access to the information they need
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Documentation
Empower Your Customers with Self-Service Support
Build a comprehensive knowledge base that helps your customers find answers quickly and reduces support inquiries. Create, organize, and share articles that guide users through your features and common questions.
Access Anywhere
Available Where Your Customers Need It
Provide instant access to your knowledge base articles through multiple channels, ensuring customers can find help wherever they are.
Built into the Widget
Access knowledge base articles directly within the chat widget, providing immediate self-service support without leaving your website.
Dedicated Knowledge Base Portal
A standalone, searchable knowledge base website where customers can browse and find answers to their questions at any time.
Seamless Integration
Link to relevant articles during live chat conversations or anywhere on your website to provide instant context-specific help.
Efficiency
Reduce Support Inquiries by 50%
A well-maintained knowledge base can cut your support tickets in half by enabling customers to find answers on their own. This reduces wait times and allows your support team to focus on more complex issues.
Customization
Match Your Brand Identity
Make the knowledge base your own by customizing its appearance. Add your logo, set your brand colors, and use your own domain to create a seamless branded experience.
Global Reach
Multi-Language Support
Break down language barriers by translating your knowledge base articles into multiple languages. Provide native-language support for your international customers and expand your global reach.
AI Integration
Enhance Your AI Support
Every knowledge base article automatically enhances your AI chatbot's capabilities, creating a more intelligent and comprehensive support system.
AI-Powered Learning
Vex automatically learns from your knowledge base articles, improving its ability to provide accurate answers.
Instant AI Responses
AI uses your knowledge base to provide immediate, accurate responses to customer queries without human intervention.
Reduced Support Load
By leveraging AI-powered knowledge base responses, your support team can focus on complex issues that truly need human attention.
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Loved by people and teams that care about making every customer interaction more insightful and efficient.
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Empower your team, engage your customers, and streamline support with Yaplet’s AI-driven solutions.
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Customer relation management software for mobile apps and websites.
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