Your own public help site
Yaplet hosts your knowledge base as a branded site with categories and search. Share the link or add it to your site.
Knowledge base
5.0/5 on G2 and Capterra
Cut repeat tickets without hiring more agents.
A branded help site, article search in the chat, and AI that answers from your own articles.
- Free forever
- No card needed
5.0/5 on G2 and Capterra
What's inside
Everything to run a real help center.
Write, organize, translate and publish from one screen. Included on the free plan.
Easy editor
Headings, lists, links and images, like writing a doc. No markdown.
Categories
Group articles into nested categories so customers find them fast.
Many languages
Translate each article, and visitors see the version in their language.
Search built in
A search box on the help site and inside the chat widget.
AI drafts
Describe an article and AI writes a first draft for you to edit.
Answers chats for you
Publish an article and Yaplet answers chats from it, with a link to the article.
Article ratings
Readers rate each article, so you know which ones to rewrite.
Write once
One article, three places.
Yaplet shows each article wherever a customer might look, with no copy-pasting.
Your public help site
A branded site at its own yaplet.help address, with categories and search.
Inside the chat widget
Visitors search and read articles from the help tab without leaving your page.
Inside AI answers
Yaplet answers chats from your articles and links the one it used.
Self-serve, all day
Customers answer their own questions.
- Repeat questions stop landing in your inbox
- Help at 2am on a Sunday, in every language you publish
- One article serves thousands of customers
Powers Yaplet
Your articles answer chats while you sleep.
- Answers come from your articles, not the open web
- Answers link to the article they came from
- Update an article and the answers update with it
AI drafting
Start an article with one sentence.
- Turn a one-line prompt into a full first draft
- Ask AI to continue or rewrite what you've written
- Let AI suggest the title, then you publish
No engineers needed
From blank to published in three steps.
- 1
Create your knowledge base
Name it, pick a main language and add any others you'll publish in.
- 2
Connect it to your chat
Pick a widget. Articles show on your help site and inside the chat.
- 3
Write, with AI on hand
Write or let AI draft. Publish, and the article starts feeding AI answers.
Questions
Knowledge base questions, answered.
Where does my knowledge base live?
Yaplet hosts it as a public, branded help site with categories and search. The same articles also show inside the chat widget on your site.
Do I need to know markdown or HTML?
No. Type, format and add images the same way you would in any modern doc tool.
Can I publish in more than one language?
Yes. Pick a main language and add as many others as you like. You translate each article, and visitors see the version that matches them.
How does the AI use my articles?
Yaplet reads your published articles and answers chats from them. It links the article it used, so customers can read more.
Can Yaplet write the articles for me?
Yes. Describe the topic in your dashboard and Yaplet writes the article. New articles start unpublished, so you check them first and publish when you're happy. Writing uses AI credits.
Can customers search the articles?
Yes. There's a search box on the public help site and another inside the chat widget. Both search the same articles.
How do I organize the articles?
Group them into categories and nest subcategories inside. Every category and article gets a clean, shareable, search-engine-friendly address.
Is the knowledge base on the free plan?
Yes, from day one: write articles, publish your help site and turn on the help tab in the chat. Paid plans add advanced AI features and more team seats.
What happens when my free AI credits run out?
They last for your free 14 days. Once they're used up or the 14 days end, Yaplet stops answering and new chats go to your team (or to the leave-a-message form when nobody is online). Add credit from $5 and it answers again right away, pay-as-you-go: no subscription, and credit you buy never expires. A paid plan makes the same credit go further.
Still have a question?
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