"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Live chat for your website
Talk to your visitors while they're still here.
Add a chat button to your site in 5 minutes and answer visitors while they're still on the page.
- Reply from your laptop or phone
- Email, WhatsApp, Instagram, Messenger, Telegram
- AI drafts replies and handles repeat questions
- Free forever, no card needed
4.9 average rating
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on G2 & Capterra| GDPR · EU-hosted Now chatting · live demo6 Channels
All messages, one place
Six channels in. One calm inbox.
Connect your website live chat, email, WhatsApp, Instagram, Messenger and Telegram. Every message lands in the same inbox.
Live Chat
Connected
Connected
Connected
Connected
Messenger
Connected
Telegram
Connected
Yaplet Inbox
All channels · live
Sara Patel
nowHi, do you ship to Germany?
Marcus Rivera
1mLoved my order — thank you!
Emma Chen
3mWhere can I track my parcel?
Daniel Kovacs
8mQuestion about your refund policy
AI is helping with repliesAvg · 38s
Built for real conversations
Everything you need to reply faster.
The tools your team reaches for every day, included on every plan. No add-ons, no upgrade walls. The free plan includes 100 Vex AI answers a month — need more? Top up from $5 and the AI keeps going pay-as-you-go, no subscription, with credits that never expire.
AI reply suggestions
Vex AI reads the conversation and drafts the next reply for you. Tweak it, send it, move on to the next chat.
Real-time translation
Reply in your language, your customer reads it in theirs. Yaplet translates messages both ways automatically.
Saved replies
Build a library of canned responses for the questions you answer every day. Send them in one click.
Transfer to a teammate
Pass a chat to the right person without losing the thread. The customer keeps talking — you just hand off.
Mobile app
Reply on the go from iOS and Android. Push notifications when a customer needs you, silence when you're off.
Match your brand
Pick the colours, avatar, greeting and language. The widget looks like part of your site.
Session replays
Watch what your visitor saw before they wrote in. The replay sits right next to the chat.
User journeys
Trace the pages a visitor saw on the way to the conversation, and spot where people drop off.
Voice channel
Vex answers your inbound calls and drops the transcript in the same inbox as your chats, so phone and chat live in one place.
Real-time, real people
Conversations that feel personal
Greet visitors by name, see their order or account in one click, and pick up where the last chat left off. Yaplet shows you who's typing and what they need before you say hello.
- See visitor name, page and history right next to the chat
- Carry context between live chat, email and other channels
- Add private notes so your team always knows the backstory
Talk = sales
Answer one question, win one customer
Visitors who chat are much more likely to buy. Yaplet keeps the door open, so the questions they'd never email get asked and answered while they're still on your page.
- Catch shopping questions before the cart is abandoned
- Send products, articles and forms straight inside the chat
- Trigger proactive messages on key pages: pricing, checkout, signup
Spam & bots, blocked
Only real people reach your inbox
Yaplet quietly scores every visitor and blocks bots, crawlers and abusive traffic before they can open a chat. Your team spends its time on real customers, not on clearing out spam.
- Every visitor gets a trust score, so low-trust bots and spammers never reach you
- Block an abusive visitor with one click, applied across your whole team
- A cleaner inbox and lower AI costs, with no junk chats to wade through
Live in 5 minutes
Three steps from sign-up to first chat
No engineers, no project plan. Add one line of code to your site and you're talking to customers the same afternoon.
1
Create your account
Sign up free in under a minute. No credit card. The free plan is there forever, with 100 Vex AI answers every month so your AI works from day one.
2
Add one line of code
Paste the snippet into your site, or install the WordPress, Shopify or WooCommerce plugin in a click.
3
Start chatting
Open the inbox, customise your greeting, and reply to your first visitor. AI helps you from the first message.
Install snippethtml
<!-- Add this once, anywhere on your site -->
<script src="https://yaplet.com/api/sdk/loader?widgetId=YOUR_WIDGET_ID" async></script>
<script>
Yaplet.initialize("YOUR_WIDGET_ID");
</script>Be the team that always replies
Start free, install in 5 minutes, keep your free plan forever. No card, no contract, no risk.
No credit card Free plan forever Cancel anytime Pay as you go
Common questions
Live chat questions, answered
Short, honest answers. Still stuck? Open a chat, we'll reply ourselves.
Talk to a real person
We use Yaplet too. Try it on us.
Yes, free forever, no credit card. You get the live chat widget, the unified inbox, the mobile app and 100 free Vex AI answers a month on the free plan. Go past that and the AI doesn't stop: top up from $5 (no subscription) and Vex keeps answering pay-as-you-go, with credits that never expire. Paid plans add advanced AI, automation and team features when you're ready.
About five minutes. Sign up, paste one line of code into your site (or install our Shopify or WooCommerce plugin), and you can answer your first chat the same afternoon.
Live chat on your website, email, WhatsApp, Instagram, Messenger and Telegram. Every message lands in the same Yaplet inbox so your team only checks one place.
No. If you can copy and paste, you can install Yaplet. For Shopify and WooCommerce there's a one-click plugin instead.
Yes. Yaplet has native iOS and Android apps with push notifications, so you can reply on the go and silence them when you're off the clock.
Vex AI reads the conversation and drafts a reply you can edit and send in one click. It handles simple, repeated questions on its own and hands the chat to a human the moment it isn't sure.
Vex AI answers common questions 24/7 and captures the visitor's email when it can't help. Your team picks up the same thread the next morning. No message gets lost, no visitor stares at an empty widget.
Yes. Yaplet scores every visitor and automatically blocks bots, crawlers and abusive traffic before they can start a chat, so your inbox stays clean. You can also block any visitor with one click, and the block applies across your whole team. Available on the Growth plan and up.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent