"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Live chat for your website
Talk to your visitors while they're still here.
Yaplet Live Chat puts a friendly chat button on your website. Visitors ask, you answer — in seconds, not days. No coding skills required.
- Reply on your laptop or phone — even on the go
- Connect email, WhatsApp, Instagram, Messenger and Telegram
- Vex AI drafts replies and handles repeat questions
- Free plan forever — no credit card to start
5.0 average rating
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on G2 & Capterra| GDPR · EU-hosted Now chatting · live demo38s Avg first reply
All messages, one place
Six channels in. One calm inbox.
Connect your website live chat, email, WhatsApp, Instagram, Messenger and Telegram. Every message lands in the same inbox, so nothing slips through the cracks.
Live Chat
Connected
Connected
Connected
Connected
Messenger
Connected
Telegram
Connected
Yaplet Inbox
All channels · live
Sara Patel
nowHi, do you ship to Germany?
Marcus Rivera
1mLoved my order — thank you!
Emma Chen
3mWhere can I track my parcel?
Daniel Kovacs
8mQuestion about your refund policy
AI is helping with repliesAvg · 38s
Built for real conversations
Everything you need to reply faster.
Yaplet Live Chat ships with the tools your team reaches for every day. No add-ons, no upgrade walls — they're all there from day one.
AI reply suggestions
Vex AI reads the conversation and drafts the next reply for you. Tweak it, send it, move on to the next chat.
Real-time translation
Reply in your language, your customer reads it in theirs. Yaplet translates messages both ways automatically.
Saved replies
Build a library of canned responses for the questions you answer every day. Send them in one click.
Transfer to a teammate
Pass a chat to the right person without losing the thread. The customer keeps talking — you just hand off.
Mobile app
Reply on the go from iOS and Android. Push notifications when a customer needs you, silence when you're off.
Match your brand
Set the colours, avatar, greeting and language so the widget looks like part of your site, not an extension.
Real-time, real people
Conversations that feel personal
Greet visitors by name, see their order or account in one click, and pick up where the last chat left off. Yaplet shows you who's typing and what they need before you say hello.
- See visitor name, page and history right next to the chat
- Carry context between live chat, email and other channels
- Add private notes so your team always knows the backstory
Talk = sales
Answer one question, win one customer
Visitors who chat are far more likely to buy. Yaplet keeps the door open — so the questions you'd never see in an email actually get asked, and answered, while the visitor is still on your page.
- Catch shopping questions before the cart is abandoned
- Send products, articles and forms straight inside the chat
- Trigger proactive messages on key pages — pricing, checkout, signup
Live in 5 minutes
Three steps from sign-up to first chat
No engineers, no project plan. Add one line of code to your site and you're talking to customers the same afternoon.
1
Create your account
Sign up free in under a minute. No credit card. The free plan is there forever.
2
Add one line of code
Paste the snippet into your site, or install the WordPress, Shopify or WooCommerce plugin in a click.
3
Start chatting
Open the inbox, customise your greeting, and reply to your first visitor. AI helps from day one.
Install snippethtml
<!-- Add this once, anywhere on your site -->
<script src="https://yaplet.com/api/sdk/loader?widgetId=YOUR_WIDGET_ID" async></script>
<script>
Yaplet.initialize("YOUR_WIDGET_ID");
</script>Be the team that always replies
Start free, install in 5 minutes, keep your free plan forever. No card, no contract, no risk.
No credit card Free plan forever Cancel anytime
Common questions
Live chat, demystified
Short, honest answers. Still stuck? Open a chat — we'll reply ourselves.
Talk to a real person
We use Yaplet too — try it on us.
Yes — Yaplet has a free plan forever. You can install the live chat widget, reply from one inbox, and use the mobile app without paying. Paid plans add advanced AI, automation and team features.
About five minutes. Sign up, paste one line of code into your site (or install our Shopify or WooCommerce plugin), and you can answer your first chat the same afternoon.
Live chat on your website, email, WhatsApp, Instagram, Messenger and Telegram. Every message lands in the same Yaplet inbox so your team only checks one place.
No. If you can copy and paste, you can install Yaplet. For Shopify and WooCommerce there's a one-click plugin instead.
Yes. Yaplet has native iOS and Android apps with push notifications, so you can reply on the go and silence them when you're off the clock.
Yaplet's Vex AI reads the conversation and drafts a reply you can edit and send. It can also handle simple, repeated questions on its own — and hand the chat to a human the moment things get tricky.
Yaplet keeps the conversation going. Visitors leave their email, AI can answer common questions, and your team picks up the thread the next morning — no message gets lost.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G25.0/ 5
Excellent
Capterra5.0/ 5
Excellent