Data Processing Agreement (DPA)

1. Parties

Customer acts as Data Controller for personal data processed through Yaplet.

IG Services LLC (1112 Budapest, Lanka utca 19., Hungary) acts as Data Processor and processes personal data only on Customer instructions.

2. Processing Terms

• Processing covers customer support communications, contacts, conversations, and related service data.
• Processor processes personal data only on documented instructions from the Controller.
• Processor ensures that personnel authorized to process personal data are bound by confidentiality obligations.
• Processor implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

3. Sub-processors

Processor may engage sub-processors for infrastructure, communication, billing, and analytics services.

4. Data Subject Rights

• Processor supports Controller in handling access requests.
• Processor provides tools to erase personal data when instructed by Controller.
• Processor provides data export capabilities in structured format.
• Processor assists Controller with GDPR compliance obligations to the extent required by law.

5. International Transfers

Where personal data is transferred outside the EEA, Processor applies lawful safeguards such as Standard Contractual Clauses where applicable.

6. Duration and Termination

This DPA remains effective for the duration of service delivery. Upon termination, Processor will delete or return personal data according to documented Controller instructions and legal obligations.

7. Contact

For GDPR-related questions regarding this DPA, contact [email protected]