"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Time and shift management for support teams
Track every shift, right where you reply.
Yaplet's time management lives inside the same inbox your support team already uses. Clock in to start a shift, clock out when you're done — your hours, shift types and reports are kept in one place.
- Clock in and out from the inbox in one click
- Define shift types — chat duty, training, on-call
- Per-agent and per-period reports your finance team can export
- Included in your Yaplet plan — no extra subscription
5.0 average rating
|
on G2 & Capterra| GDPR · EU-hosted On shift · live demo00:00:00 Shift elapsed
What it looks like
A live timer, your shift types, the report you'll send Finance.
Three pieces from inside Yaplet, side by side: the shift timer that counts the moment you clock in, the shift types you've defined, and a sample row from the per-agent report.
Shift timer
Counts up while you work
Elapsed
00:00:00
Chat duty·started 02:09
Shift types
Each with its own pay multiplier
Chat duty
1.0× Chat duty
Weekend chat
1.5× Chat duty
Holiday on-call
2.0× Other work
Training
1.0× Other work
Agent report row
Shifts, hours and pay per agent
EM
Emma Müller
18 shifts · Chat duty, Training
Hours
142.5
Pay
$1,852.50
Export to CSVTotals across team
Inside Yaplet time management
Everything you need to run support shifts.
Built for the way support teams actually work. Clock in next to the inbox, decide what counts as on-duty, and pull a clean report at the end of the month.
Clock in from the inbox
Start a shift in one click from the same place you reply to customers. Yaplet keeps the timer running until you clock out.
Custom shift types
Define shift types like chat duty, training or on-call, each with its own pay multiplier and a flag for whether it counts as chat-available.
Reports per agent and period
Pick a date range and a set of shift types — see total shifts, hours and pay per agent, plus a daily-hours breakdown for the team.
Edit start and end times
A shift logged with the wrong time? Adjust the start or end on any open shift. The change is recorded with the old and new value.
Finalise to lock the month
Once a period is signed off, finalise the shifts. Finalised shifts can't be edited — your monthly numbers stay stable.
Full edit history
Every change to a shift's start, end or comments is logged with the old and new value, so you can answer 'who changed what' later.
Online presence
Know who's on, know who's off
When an agent clocks in to a chat-duty shift type, Yaplet marks them online — and the inbox starts routing new chats their way. When they clock out, they go offline. No second toggle, no forgetting.
- A chat-duty shift type sets agents online the moment they clock in
- Routing only sends new conversations to agents on an active shift
- Clocking out at the end of the day takes them offline automatically
Reports for Finance
Reports your finance team will love
Pick a date range, pick the shift types you want to count, and Yaplet gives you the numbers your finance team actually needs — total hours and pay per agent, daily breakdowns, and clean rows you can hand over.
- Total shifts, hours and pay per agent over any date range
- Daily-hours breakdown for each agent across the period
- Pay multipliers per shift type are applied automatically
Live in 5 minutes
Three steps to your first tracked shift
No project plan, no spreadsheet hand-off. Define your shift types once, invite the team, and you're tracking time the same afternoon.
1
Define your shift types
Set up chat duty, training, on-call — whatever your team works. Give each one a pay multiplier and decide if it counts as chat-available.
2
Invite your team
Add the agents who should track shifts and grant the time management permission. Everyone uses the same Yaplet workspace they already have.
3
Start tracking
Agents clock in from the inbox and clock out when they're done. Reports are ready for you the moment the first shift ends.
Get your support team's hours in one place
Time management is part of your Yaplet plan. Turn it on for the team, define your shift types and run your first report this month.
Included in every plan Unlimited shifts Cancel anytime
Common questions
Time management, demystified
Short, honest answers about how Yaplet tracks shifts. Still stuck? Open a chat — we'll reply ourselves.
Talk to a real person
We use Yaplet too — try it on us.
No. Time management is part of your Yaplet plan — the same workspace you already use for chat, email and the rest. There's no separate seat fee for the people who track shifts.
From the inbox. Agents pick a shift type, optionally add a comment, and the timer starts. Clocking out is one click — Yaplet calculates the duration and pay automatically.
A shift type is a category of work — for example chat duty, training, weekend chat or holiday on-call. Each one has its own pay multiplier and a flag for whether it counts as chat-available.
Only if the shift type is marked chat-available. Chat duty puts the agent online and routes new conversations to them. Shift types like training or admin work track time without changing the inbox.
Yes. While a shift is still pending you can adjust the start time, end time and comments. Every change is logged with the old and new value, so the history is clear. Once a shift is finalised it's locked.
Pick a date range and the shift types you want to count. Yaplet shows total shifts, hours and pay per agent, plus a daily-hours breakdown for each person. Finance teams export the numbers from there.
Agents see their own shifts. Reports and the all-shifts view are gated by the time management permission, so only managers you've granted it to can see the full picture.
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G25.0/ 5
Excellent
Capterra5.0/ 5
Excellent