"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Tawk.to alternative
The upgrade path from Tawk.to chat.
Tawk.to is free live chat and a knowledge base, with hired agents and branding removal sold as paid add-ons and AI Assist on a small free tier that meters once you grow. Yaplet bundles live chat, a real AI agent, voice, and a help center into one EU-hosted plan, no extras to bolt on.
- Vex AI agent included, not a paid AI Assist add-on.
- No fee to remove Yaplet branding from the widget.
- Voice AI answers calls in 17 languages, pay-as-you-go.
- EU-hosted, GDPR by default. 15 more tools in one plan.
4.9 average rating
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on G2 & Capterra| GDPR · EU-hosted Live · upgrading from Tawk.to16 Tools in one plan
Side by side
Yaplet vs Tawk.to, line by line.
Tawk.to is free and generous on seats. The difference is what comes bundled, and which features stay behind paid add-ons.
YapletTTawk.to
AI agent
AI agent
Vex AI included
AI Assist: free tier, paid for volume
Widget branding
Widget branding
Removed, no fee
Paid fee to remove branding
Voice agent
Voice agent
AI voice, 17 languages, pay-as-you-go
Human voice add-on; no AI phone agent
Live chat
Live chat
Included on every plan
Free, unlimited chats
Knowledge base
Knowledge base
Included, AI-powered
Free, built-in
Omnichannel inbox
Omnichannel inbox
WhatsApp, IG, email, all bundled
No native Instagram channel
Bundled tools
Bundled tools
16 tools, one flat plan
Chat, KB, tickets, basic channels
Free for agents
Free for agents
Free plan, then per org
Free for unlimited agents
Comparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Tawk.to's site for current plans.
Bundled by default
Three Tawk.to upgrades, one Yaplet plan
Tawk.to keeps chat, knowledge base, and tickets free, then sells AI Assist, hired agents, and branding removal on top. Yaplet builds the AI agent, help center, and live chat as one product: same login, same data, one flat bill. You also get newsletter, roadmap, bug reports, tours, session replays, voice, and affiliates that Tawk.to does not offer.
- Vex AI reads your help center and answers in your tone. Included, not a paid AI Assist add-on.
- Voice AI answers inbound calls in 17 languages. Tawk.to only offers human voice calling inside the widget, with no AI phone agent.
- Newsletter, roadmap, bug reports, tours, replays, and affiliates. All bundled, none sold by Tawk.to.
Pricing you can forecast
One flat plan, no paid add-ons
Tawk.to starts free, then the bill grows by add-on: AI Assist per month, hired agents per hour, and a fee to remove Tawk branding. Yaplet is one flat plan per organization, with the AI agent, voice, and branding-free widget already inside it.
- Free plan covers small teams, with the AI agent and KB included from day one.
- Vex AI is built in on every plan with pay-as-you-go pricing, never a separate AI Assist charge, and your credits stretch further on paid plans.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Move from Tawk.to in an afternoon
Import your knowledge base, install the widget, and run both in parallel until you're sure. We've helped teams move thousands of articles and conversations.
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Common questions
Switching from Tawk.to, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet covers live chat, a knowledge base, an AI agent (Vex), voice AI, and a unified inbox across email, WhatsApp, Instagram, Messenger, and Telegram. That matches what Tawk.to offers, plus newsletter, roadmap, bug reporting, tours, replays, and affiliates on top.
Yes. Export your Tawk.to help center articles and import them into Yaplet's knowledge base. Vex AI starts using them right away to answer customers in your tone, in 100+ languages.
No. Tawk.to charges a monthly fee to remove its branding from the widget. Yaplet removes its branding on paid plans at no separate charge, so your widget looks like your own product without an extra line item.
Both answer from your help center. The difference is packaging. AI Assist is metered: a small free tier, then paid monthly by message volume. Vex is built into every Yaplet plan with simple pay-as-you-go pricing, a monthly batch of free answers, then a better rate on paid plans and no per-seat fee, so cost stays predictable as it handles more conversations.
Yes. Yaplet includes an AI voice agent that answers inbound calls in 17 languages, billed pay-as-you-go per minute. Tawk.to only offers human voice and video calling inside the widget as a paid add-on, with no AI voice agent for phone support, so adding AI-first phone support is one of the clearest reasons teams move up to Yaplet.
Tawk.to is free for unlimited agents, has a huge install base, and costs nothing to start. If you want a no-cost live chat widget with a knowledge base and you don't need an included AI agent, AI voice, or omnichannel inbox, Tawk.to is hard to beat on price. Yaplet is the upgrade path once you need those, with AI answers and voice billed pay-as-you-go on top of a flat plan.
Reviews
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G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent