The upgrade path from Tawk.to chat.
Tawk.to is free live chat and a knowledge base, with hired agents and branding removal sold as paid add-ons and AI Assist on a small free tier that meters once you grow. Yaplet bundles live chat, a real AI agent, voice, and a help center into one EU-hosted plan, all under one login.
- Yaplet AI agent included, not a paid AI Assist add-on.
- Remove Yaplet branding for $12 a month, included in Growth.
- Voice AI answers calls in 12 languages, pay-as-you-go.
- EU-hosted, GDPR by default. 16 more tools in one plan.
on G2 & Capterra| GDPR · EU-hosted
Side by side
Yaplet vs Tawk.to, line by line.
Tawk.to is free and generous on seats. The difference is what comes bundled, and which features stay behind paid add-ons.
YapletComparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Tawk.to's site for current plans.
Bundled by default
Three Tawk.to upgrades, one Yaplet plan
Tawk.to keeps chat, knowledge base, and tickets free, then sells AI Assist, hired agents, and branding removal on top. Yaplet builds the AI agent, help center, and live chat as one product: same login, same data, one platform. You also get newsletter, roadmap, bug reports, tours, session replays, voice, and affiliates that Tawk.to does not offer.
- Yaplet reads your help center and answers in your tone. Included, not a paid AI Assist add-on.
- Voice AI answers inbound calls in 12 languages. Tawk.to only offers human voice calling inside the widget, with no AI phone agent.
- Newsletter, roadmap, bug reports, tours, replays, and affiliates. All bundled, none sold by Tawk.to.
Pricing you can forecast
One plan, add-ons with clear prices
Tawk.to starts free, then the bill grows by add-on: AI Assist per month, hired agents per hour, and a fee to remove Tawk branding. Yaplet is one plan per organization with the AI agent already inside it, and every add-on has a clear price: your own branding is $12 a month, and the Growth plan includes it.
- Free plan covers small teams, with the AI agent and KB included from day one.
- Yaplet AI is built in on every plan with pay-as-you-go pricing, never a separate AI Assist charge, and your credits stretch further on paid plans.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Move from Tawk.to in an afternoon
Install the widget and run both in parallel until you're sure. We'll move your public help articles for you, free.
Common questions
Switching from Tawk.to, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet covers live chat, a knowledge base, an AI agent, voice AI, and one inbox for website chat, email, Instagram, Messenger and phone calls. That matches what Tawk.to offers, plus newsletter, roadmap, bug reporting, tours, replays, and affiliates on top.
Yes. Just ask, and we'll copy your public help articles into Yaplet's knowledge base for you, free. Yaplet then uses them to answer customers in your tone, in 100+ languages.
It depends on your plan. Tawk.to charges a monthly fee to remove its branding from the widget. On Yaplet, removing it is an add-on called Your own branding: $12 a month, and the Growth plan includes it, so your widget looks like your own product.
Both answer from your help center. The difference is packaging. AI Assist is metered: a small free tier, then paid monthly by message volume. Yaplet is built into every plan with simple pay-as-you-go pricing: free AI credits for your free 14 days, then prepaid credit from $5 that never expires, a better rate on paid plans and no per-seat fee, so cost stays predictable as it handles more conversations.
Yes. Yaplet includes an AI voice agent that answers inbound calls in 12 languages, billed pay-as-you-go per minute. Tawk.to only offers human voice and video calling inside the widget as a paid add-on, with no AI voice agent for phone support, so adding AI-first phone support is one of the clearest reasons teams move up to Yaplet.
Tawk.to is free for unlimited agents, has a huge install base, and costs nothing to start. If you want a no-cost live chat widget with a knowledge base and you don't need an included AI agent, AI voice, or omnichannel inbox, Tawk.to is hard to beat on price. Yaplet is the upgrade path once you need those, with AI answers and voice billed pay-as-you-go on top of a flat plan.
Proof
Don't take our word for it
A 5.0 rating on Capterra, and a marketplace where the AI now answers more than half of all support chats without the team.
G2 & Capterraigitems: in more than half of this year's chats, the team didn't have to reply
"The repetitive questions are gone. The team now handles the less common cases, the ones we haven't automated yet."
Daniel
Head of Marketing, igitems