"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Session replays
See exactly what your visitors saw.
Yaplet turns real visitor sessions into faithful session replays, then scores each one by importance, so you spend your time on the handful that matter instead of scrubbing through hundreds. Every replay sits right next to the conversation in your inbox.
- Watch real sessions, not guesses
- AI flags the sessions that matter, Low to Critical
- The replay sits next to the conversation
- Filter by email, URL, country or device
4.9 · loved by support teams
|
G2 · Capterra| Privacy-first captureSarah R. · Returning visitor
Chrome · Berlin, DE · /checkout
Importance
92 / 100
Duration
2:14
Pages
4
Replaying session
yourstore.com/checkout
Place order
Rage click ×5ClicksInputsScrollsRage
Playing1.5× Skip idle
Importance · Critical4 Pages in session
AI triage
The sessions worth watching rise to the top.
Yaplet scores every session the moment it's captured. The ones with rage clicks, errors and dead ends rise to the top, so your team opens the sessions that need a human.
Session replays
Sorted by importance
SR
Sarah R. · /checkout
4 pages · 2:14 · rage clicks + payment error
CriticalErrors · Rage
MT
Marco T. · /pricing
3 pages · 1:48 · bounced on plan compare
HighDrop-off
AL
Aiko L. · /docs
2 pages · 0:39 · read and left
LowQuiet
Scored automatically on capture3 of 218 today
Four importance levels on every session
Low, Medium, High and Critical, so the urgent sessions are obvious before you open a single one.
Real signals drive the score
Rage clicks, console errors, failed network requests, page depth and session length all push a session up the list.
Spend your time where it counts
Sort by importance and watch the critical sessions first, instead of opening recordings at random.
Features
Everything you need to watch what happened.
Faithful replays, AI that points you to the right ones, and the playback controls that make reviewing fast.
AI importance scoring
Yaplet scores every session Low to Critical from real signals, so you review the few that matter, not the hundreds that don't.
Full journey playback
Yaplet stitches multi-page sessions into one continuous replay and marks the idle gaps instead of cutting them out.
Skip the boring parts
Idle-skip collapses pauses over 30 seconds, and you can play back at 0.5×, 1×, 1.5× or 2×.
Interaction timeline
The scrubber marks every click, scroll and form input. Click a marker to jump straight to that moment.
Filter to the exact session
Narrow by visitor email, URL, country, device, widget or pinned-only, then sort by importance or recency.
Pin what matters
Storage rolls over automatically. Pin the recordings worth keeping and cleanup never touches them.
In context
The replay lives next to the conversation
When a customer writes in, their session is right there in the thread. Watch what they did before they typed, and understand the bug report without the back-and-forth.
- See the whole path, entry page to last page, at a glance
- Review support quality with the replay and transcript side by side
- Turn 'it doesn't work' into a bug you can reproduce in one watch
Setup
Recording in three steps.
From signed-up to watching real sessions in minutes, with one snippet and nothing to configure.
1
Install the widget
Add one snippet to your site. Recording starts the moment the widget loads, subject to the rules you set.
2
Sessions record automatically
Yaplet captures real sessions in the background and scores each one by importance as it goes.
3
Open a conversation and hit play
Find a replay from the inbox or the replays page, and watch exactly what happened, marker by marker.
Stop guessing what went wrong. Watch it.
Open a free Yaplet account, add the widget, and upgrade to Growth to turn replays on and let AI point you to the sessions worth watching.
Free to start No credit card to try Replays on Growth
FAQ
Questions about session replays
What gets recorded, how privacy works, and how the AI scoring decides what matters.
Still have a question?
Real humans on chat, happy to help.
Yaplet records sessions with rrweb, which captures the page's structure and interactions as lightweight data, not screen video or screenshots. Password fields are masked automatically, canvas and cross-origin frames are never recorded, and large embedded images are stripped. You can mask, block or ignore any element by adding a CSS class (gl-mask, gl-block, gl-ignore) or with setReplayOptions, and you control what gets captured with page and visitor targeting rules. Recordings are served only over short-lived signed links. There's no automatic PII masking beyond passwords, so tag sensitive fields yourself, and keep your privacy policy and any consent requirements up to date for your jurisdiction.
No. Recording captures lightweight changes to the page in the background rather than video, runs after your page has loaded, and strips heavy embedded images. Visitors won't notice it, and it won't block your page from loading.
Each widget has a rolling storage budget of 50 slots (about 2MB each). When it fills up, the oldest unpinned recordings are removed automatically. Pin the recordings you want to keep and they're protected from cleanup, up to half of your slots. Single recordings are capped at 50MB and six hours.
Every session gets a 0 to 100 score built from real signals: session length, pages visited, rage clicks, JavaScript console errors, failed network requests, and whether the visitor is identified. That score maps to four levels, Low, Medium, High and Critical, and a multi-page session takes the highest score of its pages. It's a transparent, signal-based score you can reason about, not a black box.
Yes. Filter by visitor email, URL or entry page, country, device and widget, then sort by importance or recency. If you've identified a visitor, their email is searchable too.
Yes. Sessions from mobile browsers are recorded and play back the same way, and you can filter to mobile or desktop. This covers mobile-web sessions; screens inside a native iOS or Android app aren't recorded.
Session replays are available on the Growth plan. Start on the free plan to set up your widget, then upgrade to Growth to turn replays on.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent