Session replays

See exactly what your visitors saw.

Watch real visitor sessions, each scored by importance, and see what went wrong before anyone has to explain it.

  • Free forever
  • No card needed
G2Capterra5.0/5 on G2 and Capterra
yourstore.com/checkout
Place order Rage click ×5
Clicks Inputs Scrolls Rage Skip idle · 1.5×
What's inside

Everything you need to see what happened.

Included in the Growth plan, or as an add-on on any plan.

Importance scoring

Yaplet scores every session from Low to Critical, so you watch the few that matter first.

Full journey playback

Multi-page visits play as one replay, with idle gaps marked.

Skip the idle parts

Pauses over 30 seconds collapse. Play at 0.5×, 1×, 1.5× or 2×.

Interaction timeline

Every click, scroll and input is marked. Click one to jump there.

Find any session

Search for a visitor by email (or by name or ID if they have no email), and filter by importance, device, widget or date.

Pin what matters

Pinned recordings are never removed by the automatic cleanup.

Privacy built in

Passwords are masked automatically. Hide anything else with one CSS class.

Mobile web too

Sessions in phone browsers record and play back the same way.

Triage

The sessions worth watching rise to the top.

Yaplet scores each session the moment it's captured.

  • Four levels: Low, Medium, High and Critical
  • Rage clicks, console errors and failed requests push a session up
  • Filter to Critical and watch those first

Session replays

Scored by importance

Auto-scored
  • SR

    Sarah R. · /checkout

    4 pages · 2:14 · rage clicks + payment error

    Critical
  • MT

    Marco T. · /pricing

    3 pages · 1:48 · left on the plan comparison

    High
  • AL

    Aiko L. · /docs

    2 pages · 0:39 · read and left

    Low
In context

Watch what happened before they wrote in.

  • Look up a customer's sessions by their email or visitor ID
  • Bug reports from your site can arrive with a replay attached
  • Turn "it doesn't work" into a bug you can reproduce
Session journey timeline showing a visitor's pages from landing to a failed checkout with a rage click
Setup

Recording in three steps.

  1. 1

    Install the widget

    Add one snippet to your site. Recording follows the rules you set.

  2. 2

    Sessions record on their own

    Yaplet records in the background and scores each session.

  3. 3

    Press play

    Open any session from the Session replays page.

Questions

Session replay questions, answered.

What gets recorded, and what about privacy?

Yaplet records the page's structure and interactions as lightweight data, not screen video or screenshots. Passwords are masked automatically, and canvas and cross-origin frames are not recorded. Hide any other element with the gl-mask or gl-block CSS class or with setReplayOptions, and choose what gets recorded with page and visitor rules. Recordings are only served over short-lived signed links. Other personal data is not masked automatically, so tag sensitive fields yourself and keep your privacy policy and consent rules up to date.

Will recording slow my site down?

No. It runs in the background after your page loads, records small changes instead of video and strips heavy embedded images.

How long are replays kept?

Until the widget runs out of room. On the Growth plan each widget has 250 slots of about 2MB (50 with the add-on on another plan), and a long recording takes several slots. When it's full, the oldest unpinned recordings are removed. Pin up to half of the room to keep them. One recording can be up to 50MB or six hours long.

How does importance scoring work?

Each session gets a 0 to 100 score from signals such as its length, pages visited, rage clicks, console errors, failed network requests and whether the visitor is identified. The score maps to Low, Medium, High or Critical. A multi-page session takes the highest score of its pages.

Can I find one visitor's session?

Yes. Pick the visitor, shown by their email, name or ID, then filter by importance, device, widget and date and open the session.

Are mobile sessions recorded?

Yes, sessions in mobile browsers are, and you can filter to mobile or desktop. Screens inside a native iOS or Android app are not recorded.

Which plans include session replays?

The Growth plan includes them, and every other plan can add them as an add-on. Start on the free plan to set up your widget, then turn replays on when you're ready.

Still have a question?

Stop guessing what went wrong. Watch it.

Start free, add the widget, and turn on replays with Growth or the add-on.

  • Free forever
  • No card needed