Everything Zendesk does, minus the per-agent bill.
Zendesk charges per agent, per AI resolution, and per Talk minute. Yaplet gives you the same support suite for one flat price: inbox, live chat, AI agent, help center, and voice. EU-hosted, free to start.
- Free forever. No sales call, no annual contract.
- Yaplet AI included, not a per-resolution add-on like Zendesk AI.
- Voice AI answers calls in 17 languages, pay-as-you-go.
- EU-hosted, GDPR by default. No higher tier required.
on G2 & Capterra| GDPR · EU-hosted
Side by side
Yaplet vs Zendesk, line by line.
Zendesk is a deep, mature platform. The difference is what comes bundled, and how the bill adds up.
YapletComparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Zendesk's site for current plans.
Bundled by default
Five Zendesk products, one Yaplet plan
A full Zendesk stack means Support, Guide, Chat, Talk, and Zendesk AI, each tiered or metered on its own. Yaplet builds it as one product: same login, same data, one platform. You also get newsletter, roadmap, bug reports, tours, session replays, and affiliates that Zendesk doesn't sell.
- Yaplet reads your help center and answers in your tone. Pay-as-you-go, no per-seat fee.
- Voice AI answers inbound calls in 17 languages. No separate Talk plan, billed pay-as-you-go per minute.
- Newsletter, roadmap, bug reports, tours, replays, and affiliates. All bundled, none sold by Zendesk.
Pricing you can forecast
One flat plan, not a per-seat meter
Zendesk's bill grows three ways: every agent is a seat, every AI resolution is metered, and Talk bills per minute, with the lowest rates locked behind annual billing. Yaplet is one flat plan per organization that scales with usage, not with how many people open the inbox.
- Free forever covers most small teams. No trial that ends in a sales call.
- Yaplet AI runs on usage-based pricing: your free 14 days come with free AI credits, then you simply pay as you go from credit you top up from $5. That credit needs no subscription, never expires, and stretches further on paid plans.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Migrate from Zendesk in an afternoon
Add the chat to your site, forward your support email to Yaplet, and run both in parallel until you're sure. We'll move your public help articles for you, free.
Common questions
Switching from Zendesk, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet covers the ticketing inbox, live chat, AI agent, help center, voice AI, and one inbox for website chat, email, Instagram, Messenger and phone calls. That matches Zendesk Suite, plus newsletter, roadmap, bug reporting, tours, replays, and affiliates on top.
Yes. Just ask, and we'll copy your public help articles into Yaplet's knowledge base for you, free. Yaplet then uses them to answer customers in your tone, in 100+ languages.
They stay in Zendesk, because Yaplet can't import old conversations. You can export them from Zendesk for your records. For most teams, two weeks of running both in parallel is enough. Yaplet handles new conversations while Zendesk finishes the ones already in flight.
Both are RAG-style agents trained on your help center. The difference is pricing. Zendesk AI is an add-on charged per automated resolution on top of seats. Yaplet is included on every plan with pay-as-you-go pricing and no per-seat fee, so the bill stays predictable as your team grows.
Yaplet includes an AI voice agent that answers inbound calls in 12 languages, billed pay-as-you-go at a low per-minute rate. If you run a large human call center with deep telephony routing, Zendesk Talk is more mature there. For AI-first inbound support, Yaplet adds voice with no per-seat fee and no enterprise contract.
Zendesk has a larger app marketplace, deeper enterprise admin and reporting, and a longer track record with big procurement teams. If you need a 100+ seat enterprise deal with a specific compliance framework and named-account support, Zendesk may still fit. For smaller teams, Yaplet covers the same ground for far less.
Proof
Don't take our word for it
A 5.0 rating on Capterra, and a marketplace where the AI now answers more than half of all support chats without the team.
G2 & Capterraigitems: in more than half of this year's chats, the team didn't have to reply
"The repetitive questions are gone. The team now handles the less common cases, the ones we haven't automated yet."
Daniel
Head of Marketing, igitems