Userpilot tours and analytics, without the per-MAU meter.
Userpilot prices product tours, analytics, and surveys per monthly active user. Yaplet bundles tours, user journeys, and in-app forms into one flat plan with chat, AI, voice, and a knowledge base. EU-hosted, free to start.
- Flat plan, not a per-MAU meter that grows with traffic.
- Tours, user journeys, and forms on one platform.
- Chat, Yaplet AI, and voice ship in the same plan.
- EU-hosted, GDPR by default. No higher tier required.
on G2 & Capterra| GDPR · EU-hosted
Side by side
Yaplet vs Userpilot, line by line.
Userpilot is a focused product-adoption platform. The difference is what comes bundled, and how the bill scales with your traffic.
YapletComparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Userpilot's site for current plans.
Bundled by default
Three Userpilot jobs, one Yaplet plan
Userpilot sells product tours, in-app surveys, and product analytics as one focused suite, metered per active user. Yaplet builds the same three jobs as part of a wider platform: same login, same data, same platform. You also get live chat, Yaplet AI, and voice that Userpilot doesn't sell, plus a standalone hosted knowledge base where Userpilot only offers an in-app help widget on higher tiers.
- Product tours and onboarding flows guide new users through your app, on every plan.
- User journeys map the paths people take and where they drop off. No per-MAU analytics tier.
- In-app forms, NPS, and surveys collect feedback, then feed your chat and AI in the same tool.
Pricing you can forecast
One flat plan, not a per-MAU meter
Userpilot bills by monthly active users, so a good traffic month raises your invoice and a viral spike can break your budget. Yaplet is one flat plan per organization that scales with usage, not with how many people load your app.
- Free forever covers most small teams. No trial that ends in a sales call.
- Yaplet AI runs on usage-based pricing: your free 14 days come with free AI credits, then you pay as you go from credit you top up from $5. That credit needs no subscription, never expires, and stretches further on paid plans.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Move from Userpilot in an afternoon
Install the widget, rebuild your top flows, and run both in parallel until you're sure. We'll help you with the switch, free.
Common questions
Switching from Userpilot, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet covers product tours and onboarding flows, user journeys for product analytics, and in-app forms and NPS surveys. That maps to Userpilot's core suite, then adds live chat, Yaplet AI, voice, and a standalone hosted knowledge base, where Userpilot only ships an in-app help widget, all on one flat plan.
Userpilot bills by monthly active users, so your invoice rises with traffic. Yaplet doesn't count active users. The Growth plan includes tours, journeys and forms at one monthly price; on other plans you add the ones you need for a fixed monthly fee. A busy month doesn't change what you pay.
Yes. You rebuild your top tours and onboarding flows in Yaplet's builder, then target them to the right users. Most teams run both tools in parallel for a couple of weeks, then turn Userpilot off once the new flows are live.
Yaplet includes in-app forms, NPS, and surveys you can trigger by page, event, or audience. Responses live next to your chat and AI conversations, so feedback and support sit in one place instead of two tools.
Yaplet's user journeys show the paths people take through your product and where they drop off. It covers the common adoption questions without a separate analytics seat. For deep event segmentation and funnel analysis, Userpilot goes further.
Userpilot is a dedicated product-led growth platform, so its onboarding depth, flow targeting, and segmentation are richer, and its product analytics goes deeper than Yaplet's journeys. If pixel-level flow control and advanced funnel analytics are your core job, Userpilot is the specialist. For teams that want tours and surveys alongside chat, AI, and voice on one platform, Yaplet covers more ground for less.
Proof
Don't take our word for it
A 5.0 rating on Capterra, and a marketplace where the AI now answers more than half of all support chats without the team.
G2 & Capterraigitems: in more than half of this year's chats, the team didn't have to reply
"The repetitive questions are gone. The team now handles the less common cases, the ones we haven't automated yet."
Daniel
Head of Marketing, igitems