"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Crisp alternative
Like Crisp, but with the full platform included.
Crisp gets the basics right: clean chat widget, EU hosting, AI agent, knowledge base, email campaigns. Yaplet keeps all of that and adds Voice AI, product tours, affiliate management and a public roadmap, on one flat plan.
- Same EU-first privacy story Crisp customers already trust
- Vex AI agent included flat, while Crisp's Hugo AI is metered per AI resolution
- Voice AI picks up the phone in 17 languages
- Tours, affiliates, newsletter, public roadmap, all on one platform
4.9 average rating
|
on G2 & Capterra| GDPR · EU-hosted Live · switching from Crisp6+ Channels in one inbox
Side by side
Yaplet vs Crisp, feature by feature.
Crisp is a solid product, we used to recommend it. Here is where the two products line up and split.
YapletCCrisp
Live chat
Live chat
Included, one flat plan
Included, per-agent seats
AI agent
AI agent
Vex AI, pay-as-you-go
Hugo AI, per resolution
Chatbots
Chatbots
Custom bots included
Bot scenarios, paid tier
Knowledge base
Knowledge base
Included flat
Helpdesk, paid tier
Email campaigns
Email campaigns
Newsletter built in
Campaigns, flat per workspace
EU residency
EU residency
EU-hosted by default
EU-hosted by default
Voice and breadth
Voice and breadth
Voice AI, tours, affiliates
Chat and email focus
Brand maturity
Brand maturity
Newer entrant
Since 2015, 100+ integrations
Comparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Crisp's site for current plans.
Where Crisp stops, we keep going
Yaplet picks up the phone too
Crisp covers chat and email. Yaplet adds a Voice AI that answers your phone in 17 languages, reads from your knowledge base, and routes urgent calls to a human. Same widget, same inbox, with simple pay-as-you-go per-minute pricing.
- Inbound calls answered 24/7, never on hold
- Same knowledge source as the chat, one help center, two channels
- Live handoff to a teammate when the AI isn't sure
Growth tools, not only support tools
Affiliates, tours and roadmap, without more vendors
Crisp Campaigns handles email and in-app marketing well. Yaplet matches that and goes wider: deeper newsletter, product tours for onboarding, an affiliate program for growth, and a public roadmap for feedback.
- Affiliate program with payouts, tracking and partner portal
- Product tours that fire on user properties, not random URL rules
- Public roadmap where customers vote and you decide
Try Yaplet alongside Crisp for a week
Free forever. Run both, see which inbox feels right. No card, no contract, no exit interview. One platform when you grow.
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Common questions
Switching from Crisp, answered
Short, clear answers. Still unsure? Open a chat with us, we use Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet is built in the EU and hosted in the EU. Your customer data never leaves the EU, and GDPR compliance comes by default, the same story Crisp customers already approved.
Unlikely. Yaplet ships everything Crisp does: live chat widget, inbox, AI agent, chatbots, knowledge base, email campaigns, mobile apps. Yaplet adds Voice AI, tours, affiliates, deeper newsletter and a public roadmap on top.
Both are RAG-style AI agents trained on your knowledge base. Hugo is metered per AI resolution on Crisp's paid tiers; Vex gives you a batch of free AI answers each month, then bills pay-as-you-go from prepaid credits, with no per-seat fee or separate AI add-on, and it can also pick up the phone.
Yes. Yaplet's widget is fully themable: colours, fonts, avatar, greeting, position, sounds. Match your current brand in under five minutes.
Yes, all of them, plus email and live chat, six channels in one inbox. Same as Crisp's omnichannel inbox integrations.
Crisp has 100+ integrations and a longer track record. If you rely on a critical Crisp-only integration today, check our list first.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent