"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Crisp alternative
Like Crisp, but with the next eight tools included.
Crisp gets the basics right — clean chat widget, EU hosting, friendly pricing. Yaplet keeps all of that and adds Voice AI, product tours, affiliate management, marketing automation and a public roadmap, in one plan.
- Same EU-first privacy story Crisp customers already trust
- Vex AI agent included — Crisp's Hugo AI is credit-metered per plan tier
- Voice AI picks up the phone in 100+ languages
- Tours, affiliates, public roadmap, shift management — all bundled
4.9 average rating
|
on G2 & Capterra| GDPR · EU-hosted Live · switching from Crisp6+ Channels in one inbox
Side by side
Yaplet vs Crisp, honestly compared.
Crisp is a solid product — we used to recommend it. Here's where the math has changed.
YapletCCrisp
Starting price
Starting price
Free forever, then $29/mo
Free, then $45/mo per workspace (Mini plan)
AI agent
AI agent
Vex AI included
Hugo AI: bundled into paid tiers via credit packs
Voice AI / phone agent
Voice AI / phone agent
Included
Not available
Product tours
Product tours
Included
Not available
Affiliate management
Affiliate management
Included
Not available
EU-hosted
EU-hosted
EU-hosted
EU-hosted
Public roadmap
Public roadmap
Included
Not available
Brand maturity
Brand maturity
Newer entrant
Established since 2015, 70+ integrations
Prices and features compared on 2026-05-20. Verify Crisp pricing at crisp.chat/en/pricing.
Where Crisp stops, we keep going
Yaplet picks up the phone too
Crisp is chat-and-email shaped. Yaplet adds a Voice AI that answers your phone in 100+ languages, reads from your knowledge base, and routes urgent calls to a human. Same widget, same inbox, same bill.
- Inbound calls answered 24/7, never on hold
- Same knowledge source as the chat — one help center, two channels
- Live handoff to a teammate when the AI isn't sure
Growth tools, not just support tools
Affiliates, tours and roadmap, without three more vendors
Crisp does one job well. Yaplet does that job and the next four — product tours for onboarding, an affiliate program for growth, a public roadmap for feedback, marketing automation for re-engagement.
- Affiliate program with payouts, tracking and partner portal
- Product tours that fire on user properties, not random URL rules
- Public roadmap where customers vote and you decide
Try Yaplet alongside Crisp for a week
Free forever. Run both, see which inbox feels right. No card, no contract, no exit interview.
No credit card Free plan forever Cancel anytime
Common questions
Switching from Crisp, answered
Short, honest answers. Still unsure? Open a chat with us — we use Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet is built in the EU and hosted in the EU. Your customer data never leaves the EU, and GDPR compliance comes by default — same story Crisp customers already approved.
Unlikely. Yaplet ships everything Crisp does — live chat widget, inbox, AI agent, knowledge base, status pages, mobile apps — plus Voice AI, tours, affiliates, marketing automation, public roadmap and shift management.
Crisp has 70+ integrations and a longer track record. If you have a critical Crisp-only integration today, check our list first.
Both are RAG-style AI agents trained on your knowledge base. Hugo is bundled into Crisp's paid tiers via credit packs; Vex is included flat in Yaplet's plan with no credit metering, and it can also pick up the phone.
Yes. Yaplet's widget is fully themable — colours, fonts, avatar, greeting, position, sounds. Match your current brand in under five minutes.
Yes, all of them, plus email and live chat — six channels in one inbox. Same as Crisp's omnichannel inbox integrations.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent