"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
LiveChat alternative
Everything LiveChat sells, in one flat plan.
LiveChat Inc. sells chat, ChatBot, and KnowledgeBase as three separate subscriptions. Yaplet gives you all of it for one flat price: live chat, custom chatbots, Vex AI, and a knowledge base. EU-hosted, free to start.
- Free forever. No sales call, no per-agent seats.
- Custom chatbots and Vex AI included, not a separate ChatBot plan.
- Knowledge base bundled, not a fourth subscription.
- EU-hosted by default. GDPR built in, no region to opt into.
4.9 average rating
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on G2 & Capterra| GDPR · EU-hosted Live · switching from LiveChat16 Tools in one plan
Side by side
Yaplet vs LiveChat, line by line.
LiveChat is polished and proven. The difference is what comes bundled, and how the bill adds up.
YapletLLiveChat
Pricing model
Pricing model
Free forever, one flat plan
Per-agent seats, billed per person
Custom chatbots
Custom chatbots
Included, no extra plan
ChatBot: separate subscription
AI agent
AI agent
Vex AI included
Add-on, billed separately
Live chat
Live chat
Included on every plan
Included, polished app
Knowledge base
Knowledge base
Included, AI-powered
KnowledgeBase, own subscription
Bundled suite
Bundled suite
Chat, bots, AI, KB in one
Four products to bolt together
EU data residency
EU data residency
EU-hosted by default
EU region opt-in at signup, US default
Integrations & polish
Integrations & polish
Newer, smaller team
200+ apps, very polished
Comparison reflects each tool's pricing model and standard capabilities, which may change over time. Check LiveChat's site for current plans.
Bundled by default
Four LiveChat products, one Yaplet plan
A full LiveChat stack means LiveChat for chat, ChatBot for bot building, HelpDesk for tickets, and KnowledgeBase for your help center, each on its own subscription. Yaplet builds it as one product: same login, same data, same flat bill. You also get voice, newsletter, roadmap, bug reports, tours, and session replays that LiveChat Inc. doesn't sell.
- Custom chatbots build flows visually. No separate ChatBot subscription to wire up.
- Vex AI reads your knowledge base and answers in your tone. Included, not an add-on.
- Voice, newsletter, roadmap, bug reports, tours, and replays. Built in, none sold by LiveChat.
Pricing you can forecast
One flat plan, not four subscriptions
LiveChat's bill grows two ways: every agent is a seat, and ChatBot plus KnowledgeBase are priced on their own. Yaplet is one flat plan per organization that scales with usage, not with how many people open the inbox.
- Free forever covers most small teams. No trial that ends in a sales call.
- Custom chatbots and Vex AI replies come with the flat plan, never a fourth invoice.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Migrate from LiveChat in an afternoon
Import your help center, install the widget, and run both in parallel until you're sure. We've helped teams move thousands of articles and conversations.
No credit card Free plan forever Cancel anytime
Common questions
Switching from LiveChat, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet covers live chat, custom chatbots, Vex AI, and a knowledge base in one product, plus a unified inbox across email, WhatsApp, Instagram, Messenger, and Telegram. That matches the LiveChat, ChatBot, and KnowledgeBase products combined, plus voice, newsletter, roadmap, bug reporting, tours, and replays on top.
No. LiveChat Inc. sells ChatBot as its own subscription. With Yaplet, custom chatbots and Vex AI are part of the flat plan, so you build bot flows and AI answers without a second invoice.
Yes. Export your articles from LiveChat's KnowledgeBase and import them into Yaplet's knowledge base. Vex AI starts using them right away to answer customers in your tone, in 100+ languages.
We can advise on exporting your LiveChat history. For most teams, two weeks of running both in parallel is enough. Yaplet handles new conversations while LiveChat finishes the ones already in flight.
LiveChat charges per agent seat for chat alone, then ChatBot and KnowledgeBase are priced separately on top, with annual billing as the discounted default. Yaplet is one flat plan per organization that includes chat, custom chatbots, Vex AI, and the knowledge base, so the bill does not climb with every seat or extra product.
LiveChat has a longer track record, a marketplace of 200+ integrations, and a very polished agent app refined over many years. If you depend on a specific niche integration from that marketplace or want the most battle-tested chat client, LiveChat may still fit. For teams who want chat, bots, AI, and a knowledge base in one flat bill, Yaplet covers the same ground for less.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent