Everything LiveChat sells, in one flat plan.
LiveChat Inc. sells chat, ChatBot, and KnowledgeBase as three separate subscriptions. Yaplet gives you all of it for one flat price: live chat, custom chatbots, an AI agent, and a knowledge base. EU-hosted, free to start.
- Free forever. No sales call, no per-agent seats.
- Custom chatbots and Yaplet AI included, not a separate ChatBot plan.
- Knowledge base bundled, not a fourth subscription.
- EU-hosted by default. GDPR built in, no region to opt into.
on G2 & Capterra| GDPR · EU-hosted
Side by side
Yaplet vs LiveChat, line by line.
LiveChat is polished and proven. The difference is what comes bundled, and how the bill adds up.
YapletComparison reflects each tool's pricing model and standard capabilities, which may change over time. Check LiveChat's site for current plans.
Bundled by default
Four LiveChat products, one Yaplet plan
A full LiveChat stack means LiveChat for chat, ChatBot for bot building, HelpDesk for tickets, and KnowledgeBase for your help center, each on its own subscription. Yaplet builds it as one product: same login, same data, one platform. You also get voice, newsletter, roadmap, bug reports, tours, and session replays that LiveChat Inc. doesn't sell.
- Custom chatbots build flows visually. No separate ChatBot subscription to wire up.
- Yaplet reads your knowledge base and answers in your tone. Included, not an add-on.
- Voice, newsletter, roadmap, bug reports, tours, and replays. Built in, none sold by LiveChat.
Pricing you can forecast
One flat plan, not four subscriptions
LiveChat's bill grows two ways: every agent is a seat, and ChatBot plus KnowledgeBase are priced on their own. Yaplet is one flat plan per organization that scales with usage, not with how many people open the inbox.
- Free forever covers most small teams. No trial that ends in a sales call.
- Custom chatbots and Yaplet AI replies come with the flat plan, never a fourth invoice.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Migrate from LiveChat in an afternoon
Install the widget and run both in parallel until you're sure. We'll move your public help articles for you, free.
Common questions
Switching from LiveChat, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yes. Yaplet covers live chat, custom chatbots, an AI agent, and a knowledge base in one product, plus one inbox for website chat, email, Instagram, Messenger and phone calls. That matches the LiveChat, ChatBot, and KnowledgeBase products combined, plus voice, newsletter, roadmap, bug reporting, tours, and replays on top.
No. LiveChat Inc. sells ChatBot as its own subscription. With Yaplet, custom chatbots and the AI agent are part of the flat plan, so you build bot flows and AI answers without a second invoice.
Yes. Just ask, and we'll copy your public help articles into Yaplet's knowledge base for you, free. Yaplet then uses them to answer customers in your tone, in 100+ languages.
They stay in LiveChat, because Yaplet can't import old chats or tickets. For most teams, two weeks of running both in parallel is enough. Yaplet handles new conversations while LiveChat finishes the ones already in flight.
LiveChat charges per agent seat for chat alone, then ChatBot and KnowledgeBase are priced separately on top, with annual billing as the discounted default. Yaplet prices per organization: Starter includes chat, custom chatbots, the AI agent and the knowledge base with two seats, and Growth comes with ten, so you don't pay for each agent one by one.
LiveChat has a longer track record, a marketplace of 200+ integrations, and a very polished agent app refined over many years. If you depend on a specific niche integration from that marketplace or want the most battle-tested chat client, LiveChat may still fit. For teams who want chat, bots, AI, and a knowledge base in one platform, Yaplet covers the same ground for less.
Proof
Don't take our word for it
A 5.0 rating on Capterra, and a marketplace where the AI now answers more than half of all support chats without the team.
G2 & Capterraigitems: in more than half of this year's chats, the team didn't have to reply
"The repetitive questions are gone. The team now handles the less common cases, the ones we haven't automated yet."
Daniel
Head of Marketing, igitems