"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Pendo alternative
Everything Pendo guides with, minus the per-MAU bill.
Pendo prices product tours, analytics, surveys and feedback per monthly active user, and its paid plans start with a sales call (the free tier is capped at 500 MAU). Yaplet bundles tours, user journeys, session replays, forms and feature requests in one flat plan you can start free today.
- Free forever. No sales call, no annual contract.
- Tours, journeys, replays and surveys in one login.
- Flat price per organization, never per monthly active user.
- EU-hosted, GDPR by default. No enterprise tier required.
4.9 average rating
|
on G2 & Capterra| GDPR · EU-hosted Live · switching from Pendo16 Tools in one plan
Side by side
Yaplet vs Pendo, line by line.
Pendo is a deep enterprise product-experience platform. The difference is what comes bundled, and how the bill scales.
YapletPPendo
Starting price
Starting price
Free forever, one flat plan
Per-MAU quote, sales call first
Product tours
Product tours
In-app tours included
Guides included, MAU-priced
Session replays
Session replays
Replays on every plan
Add-on, higher tiers
Surveys & forms
Surveys & forms
Forms, NPS and polls
Surveys and NPS built in
Feature requests
Feature requests
Roadmap and voting board
Feedback module included
Knowledge base
Knowledge base
Full KB, AI-powered
Resource Center widget only
EU data residency
EU data residency
EU-hosted by default
Region options on request
Product analytics
Product analytics
Journeys and paths
Deep analytics, enterprise data
Comparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Pendo's site for current plans.
Bundled by default
Six Pendo modules, one Yaplet plan
A full Pendo setup means Guides, Analytics, Replay, Surveys, Feedback and the Resource Center, tiered by plan and metered against your monthly active users, with Feedback and the Resource Center sold as separate add-ons. Yaplet bundles the same ground into one flat plan you can start free today, with no per-MAU meter on your bill. You also get live chat, an AI agent, newsletter and bug reports that Pendo doesn't sell.
- Product tours and in-app guides walk users through your app. No per-MAU meter ticking as you grow.
- User journeys, session replays and conversion paths show how people move through your product, all in one view.
- Surveys, NPS, polls and a feature-request board collect feedback. Bundled, not priced as separate enterprise modules.
Pricing you can forecast
One flat plan, not a per-MAU meter
Pendo bills against monthly active users, so a growth spike or a viral week raises your invoice, and most plans start behind a sales call and an annual commitment. Yaplet is one flat plan per organization. Your bill stays the same whether 1,000 or 100,000 people use your product this month.
- Free forever covers most small teams. No trial that ends in a sales call.
- Flat price per organization, never metered per monthly active user.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Replace Pendo in an afternoon
Install one snippet, build your first tour, and watch journeys and replays fill in. Run it alongside Pendo until you're sure, then switch the billing off.
No credit card Free plan forever Cancel anytime
Common questions
Switching from Pendo, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your migration in 15 minutes.
Yaplet covers product tours and in-app guides, user journeys and conversion paths, session replays, surveys and NPS, and a feature-request board. That maps to Pendo Guides, Analytics, Replay, Surveys and Feedback, plus live chat, an AI agent, a knowledge base and bug reporting on top.
Pendo bills against your monthly active users, so the bill rises as your product grows and most plans need a sales call. Yaplet is one flat plan per organization. The price is the same whether 1,000 or 100,000 people use your product in a given month.
Yes. Yaplet includes in-app tours and guides you build without code and target to specific users or pages. They run from the same widget as live chat and the knowledge base, so you ship onboarding without adding another vendor.
Yes. Yaplet ships a public roadmap and voting board where customers submit and upvote requests. You triage them, link them to releases, and close the loop with the people who asked, all inside the same plan.
No. Session replays and user journeys are part of Yaplet's flat plan, not separate add-ons or higher tiers. You see replays and conversion paths without a per-MAU upgrade or a new line on the invoice.
Pendo has far deeper product analytics, enterprise governance and data-pipeline maturity. If you need granular event analytics, large-scale segmentation, warehouse exports and named-account support for a big organization, Pendo leads there. For teams that want tours, journeys, replays, surveys and feedback bundled at a flat price, Yaplet covers the same ground for far less.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent