Hotjar replays and surveys, inside your support stack.
Hotjar is now a Contentsquare product, sold as separate session-priced analytics modules. Yaplet records session replays, ranks them by importance with AI, maps user journeys, and runs forms, all alongside chat, AI, knowledge base, and voice.
- Free forever. No sales call, no session-cap surprise bill.
- AI scores each replay by importance, so you watch the 5 that matter.
- Replays, journeys, and forms bundled with the full support suite.
- EU-hosted, GDPR by default. No higher tier required.
on G2 & Capterra| GDPR · EU-hosted
Side by side
Yaplet vs Hotjar, line by line.
Hotjar is a focused behavior-analytics tool. The difference is what comes bundled, and how the bill scales with sessions.
YapletComparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Hotjar's site for current plans.
Bundled by default
What Hotjar does, plus the support stack it doesn't
Since the Contentsquare merger, Hotjar splits recordings, funnels, and surveys across separate products, each metered on its own (sessions for replays and funnels, responses for surveys). Yaplet builds replays, user journeys, and forms into one product: same login, same data, one platform. You also get live chat, AI agent, knowledge base, and voice that Hotjar doesn't sell.
- AI scores every session replay by importance, so you watch the 5 that matter instead of scrubbing hundreds.
- User journeys map funnels and paths with click-to-filter and drop-off, no separate analytics subscription.
- Forms run in-app and over email, then feed the same inbox as your chat, AI, and voice conversations.
Pricing you can forecast
One flat plan, not a session meter
Hotjar's bill grows with session volume: hit your daily cap and recordings stop or the next tier kicks in. Yaplet is one flat plan per organization that bundles replays, journeys, and forms with the full support suite, so a busy traffic month doesn't reprice your analytics.
- Free forever covers most small teams. No session cap that pauses your recordings.
- Replays come AI-ranked by importance, so review time stays low as traffic grows.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Move off Hotjar in an afternoon
Install the widget, start recording replays and journeys, and run both in parallel until you're sure. Your support stack and your analytics live in one place from day one.
Common questions
Switching from Hotjar, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your switch in 15 minutes.
Yaplet records session replays, maps user journeys with funnels and paths, and runs forms and on-page feedback, the same behavior signals you use Hotjar for. The difference is that all of it is bundled with live chat, an AI agent, a knowledge base, and voice, so analytics and support live in one product.
Both record real sessions. Yaplet then scores each replay by importance with AI, so a rage-click or a checkout drop-off surfaces first. You watch the handful that matter instead of scrubbing through hundreds of recordings to find a signal.
Yaplet user journeys build funnels and paths from real sessions, with click-to-filter and drop-off so you can see where users leave. For most teams that covers the conversion questions Hotjar funnels answer, inside the same plan as your replays and support tools.
Yes. Yaplet forms run in-app and over email, and the widget collects on-page feedback. Responses land in the same inbox as your chat, AI, and voice conversations, so feedback turns into a follow-up instead of sitting in a separate analytics dashboard.
Hotjar (now Contentsquare) prices by session volume and splits replays, surveys, and analytics into separate products, so a high-traffic month raises your bill or samples your recordings once you hit the session cap. Yaplet's Growth plan bundles replays, journeys and forms with the full support suite at one monthly price, and replays aren't billed by session. Free forever covers most small teams.
Hotjar has dedicated heatmaps, which Yaplet does not offer, plus a bigger analytics brand and simple drop-in CRO tooling built for marketers. If heatmaps are central to your workflow or you want a pure analytics tool with no support stack attached, Hotjar fits that better. For teams that want replays, journeys, and forms bundled with chat, AI, and voice, Yaplet covers more in one plan.
Proof
Don't take our word for it
A 5.0 rating on Capterra, and a marketplace where the AI now answers more than half of all support chats without the team.
G2 & Capterraigitems: in more than half of this year's chats, the team didn't have to reply
"The repetitive questions are gone. The team now handles the less common cases, the ones we haven't automated yet."
Daniel
Head of Marketing, igitems