"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right almost every single time."
MK
Maya K.
Head of Support, SaaS company
Drift alternative
Live chat and AI, without the Drift sales call.
Drift is built for B2B sales teams, with playbooks priced through an annual contract and a sales call. Yaplet gives support and growth teams live chat, custom chatbots, and Vex AI on one flat plan. EU-hosted, free to start.
- Free forever. No annual contract, no sales call.
- Vex AI answers from your help center, in 100+ languages.
- Custom chatbots included, like Drift playbooks, on every plan.
- EU-hosted, GDPR by default. No enterprise tier required.
4.9 average rating
|
on G2 & Capterra| GDPR · EU-hosted Live · switching from Drift16 Tools in one plan
Side by side
Yaplet vs Drift, line by line.
Drift is a strong sales and ABM platform. The difference is who it serves and how the bill is set.
YapletDDrift
Pricing model
Pricing model
Free, then one flat plan
Annual contract, per seat
AI agent
AI agent
Vex AI included, 100+ languages
Drift AI on higher tiers
Buying process
Buying process
Self-serve, free signup
Sales call, annual contract
Live chat
Live chat
Included on every plan
Included, mature suite
Custom chatbots
Custom chatbots
Visual chatbot builder included
Playbooks, a core strength
Support stack
Support stack
Inbox, help center, voice AI
Sales focus, lighter support
EU data residency
EU data residency
EU-hosted by default
US-first, region options vary
Sales & ABM
Sales & ABM
Lighter on revenue tooling
Playbooks, intent, Salesloft
Comparison reflects each tool's pricing model and standard capabilities, which may change over time. Check Drift's site for current plans.
Bundled by default
Four Yaplet products, one plan
Drift focuses on conversational marketing for sales teams: playbooks, intent, and email sequences sold through an enterprise contract. Yaplet bundles live chat, custom chatbots, Vex AI, and marketing automation as one product: same login, same data, same flat bill. You also get a help center, voice AI, newsletter, and roadmap that Drift doesn't sell.
- Custom chatbots route, qualify, and answer, like Drift playbooks, on every plan.
- Vex AI reads your help center and answers in your tone. No per-seat add-on.
- Marketing automation, sequences, newsletter, and roadmap. All bundled, no annual lock-in.
Pricing you can forecast
One flat plan, not an annual quote
Drift's pricing starts with a sales call and an annual commitment, with playbooks and Drift AI gated on higher tiers. Yaplet is one flat plan per organization that scales with usage, not with how many seats or how big the contract.
- Free forever covers most small teams. No quote, no sales call to start.
- Vex AI is included on every plan with simple pay-as-you-go pricing. No per-seat fee, and paid plans get a better per-answer rate.
- EU-hosted, GDPR by default. Your data stays in the EU, no upgrade needed.
Switch from Drift in an afternoon
Install the widget, build your first chatbot, and run both in parallel until you're sure. We've helped teams move chat, bots, and conversations across.
No credit card Free plan forever Cancel anytime
Common questions
Switching from Drift, answered
Short answers. Still unsure? Open a chat. We run on Yaplet ourselves.
Talk to a real person
We can scope your switch in 15 minutes.
Yes. Yaplet covers live chat, custom chatbots, an AI agent (Vex), a unified inbox, help center, voice AI, and marketing automation. That matches Drift's chat and playbook core, plus a full support stack and growth tools Drift doesn't sell.
For most teams, yes. Yaplet's visual chatbot builder qualifies visitors, routes conversations, books meetings, and hands off to a human, the same jobs Drift playbooks do. You build them yourself with no sales call or annual contract.
No. Yaplet is self-serve with a free plan forever and flat monthly pricing. You sign up, install the widget, and start. No quote, no sales call, no yearly commitment to get going.
Both answer visitors automatically. Drift AI sits on higher tiers within an enterprise contract. Vex is included on every Yaplet plan, reads your help center, and answers in your tone. Pricing is simple pay-as-you-go with a better rate on paid plans, no per-seat fee or enterprise contract.
Yaplet is built for support and growth teams that want live chat, an AI agent, and the full stack on one plan. Drift leans toward B2B sales and ABM. If your priority is fast support plus an AI agent, Yaplet fits. If it's outbound revenue plays, read the next answer.
Drift is purpose-built for B2B sales and ABM. Its sales playbooks, intent data, and deep Salesloft and revenue-tooling integration are stronger for outbound revenue teams. If your priority is account-based marketing and pipeline generation tied to a sales engagement platform, Drift may fit better. For support, live chat, and an AI agent on one flat plan, Yaplet covers the same ground without per-seat or annual lock-in.
Reviews
People love us
Loved by people and teams that care about making every customer interaction more insightful and efficient.
G24.9/ 5
Excellent
Capterra4.9/ 5
Excellent